Control Room Agent

• Monitoring and actioning of alarms or signal received

• Updating the portal with remarks with information from the clients in response to the alarms received

• Must be a quick decision maker and take accountability

• Accurate data capturing

• Knowledge of geographic regions and ability to follow google maps

• Be able to handle customers • Dispatch recovery team when required

• Record incidents and generate incident report/s for submission

• Update the OB book accordingly

• Recognize sensitive information and keep it confidential

• Observe all protocols in place

• Recording and capturing information on teams and skynamo.