Professional Services Technical Consultant

Company Profile

We believe in bringing healthcare professionals and patients together for greater continuity of care. With our smart technology and ongoing support, we empower thousands of healthcare practitioners in South Africa to strive for new standards in healthcare.

Your success is our priority - Join us today and become part of the CGM family.

Role Description

We are seeking a Professional Services Technical Consultant that can provide In-House and client software installations and product training. Onboarding of new clients and facilitating existing clients’ requirements such; uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues. Walking alongside the client in a user-friendly, professional manner. Representatives will perform related work as required.   

Roles and Responsibilities:

• Training customers on our software products.
• Tasks include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, on the in-house products. 
• Working with customers/employees to identify computer problems and advising on the solution, if related to our product that CGMSA support. 
• Logging and keeping records of customer/employee queries. 
• Updating self-help documents so customers/employees can try to fix problems themselves.
• Testing and fixing faulty equipment when it’s related to issues from the software we support.

Requirements:  

• Strong technical background. 
• Ability to explain complex information in simple, clear terms to non-IT personnel.  
• An ability to assess each customer/employee's IT knowledge levels 
• Ability to deal with difficult customers 
• Logical thinker 
• Good analytical and problem-solving skills 
• Up-to-date technical knowledge 
• An in depth understanding of our software and equipment your customers/employees are using 
• Good interpersonal and customer care skills 
• Good accurate records keeping 

The below is advantageous: 

• SAP Exposure.
• Medical Billing Exposure. 
• Medical Practice Management Knowledge 

When applying for any positions at CompuGroup Medical SA your personal information will be processed for the sole purpose of recruitment. The information will be used internally only, and not be shared with any third party without your express prior consent. CGM SA will also store and then dispose of your personal information in a responsible manner once the recruitment purpose has been fulfilled.