Service Supervisor /Global Grade 10

Date: 1 week ago

City: Boksburg, Gauteng

Contract type: Full time

Key Output

Leading a Team of Service Artisan to repair Caterpillar components, with focus on the Transmissions disassembly and Inspection and assembly area.
Achievement of cost centre financial targets and Key Performance Indicators.
Resolve internal customer queries.
Effective control of cost centre expenses and WIP.
Ensure effective communication between team and management.
Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).
Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.
Ensure outputs of service audits are achieved.
Apply Barloworld Equipment leadership philosophy.
Achievement of a team environment that enables maximum productivity and profitability (Performance management of team).
Competency development of team.
On the job supervision – safety of team.
Reporting of team Key Performance Indicators and prospects.

Qualification, Experience and Competencies

Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).
Minimum five years’ experience after qualification.
Prior supervisory experience will be an advantage.
Exposure to managing a Team.

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