Tech Officer: Monitoring & Surveillance

Job description:

Business unit, Department, Reporting Business UnitCPSDepartmentMonitoring & SurveillanceReports toManager: Monitoring & SurveillanceJob Grade/LevelOP1

Core Description

To provide 1st and 2nd level Monitoring & Surveillance Systems Operator support to various stakeholders internal & external to BCX including Networks, SAP and Server support

Key Deliverables / Primary Functions

• Monitor Network and Server health.
• Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift.
• Respond to client enquiries and escalate problems that cannot be resolved.
• Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
• An understanding of SLA requirements
• Take cognisance of industry compliance requirements
• Be aware of changes implemented in the client’s environment and report thereof.
• Adhere to company and client’s policies, procedures, and governance

Core Functional Skills & Capabilities Attention to detail EMS (Enterprise Monitoring Systems) Cisco, Linux, SAP and I-direct systems skills Networking, Server and SAP skills System and batch monitoring Core Behavioural Competencies Culture Match Job Match Deciding & Initiating Action Adhering to principles and values Analysing Delivering Results & Meeting customer expectations Following instructions & procedures Applying expertise & Technology Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Relevant IT certification Experience

2 years’ experience in Monitoring & Surveillance Systems solutions specifically in monitoring with EMS and SAP BI, ERP, CRM.

Certifications A+ N+ CCNA Professional Memberships in Relevant Industry Level of Engagement & Span of Control Level of EngagementInternal stakeholders and external clientsSpan of Control0 Special Requirements / Employment Condition Valid Drivers license Workplace / Physical Requirements Full-time Office Based position. Billable