International Officer

The formal title for this position is Manager, Student Recruitment, Africa.

The Manager, Student Recruitment, Africa is tasked with spearheading the recruitment efforts for St. George's University (SGU) within the specified region. The primary objectives include establishing and nurturing relationships with agents, feeder schools, and direct networks, coordinating, attending and hosting events and information sessions, and managing campaigns to promote SGU and recruit students to SGU’s School of Medicine. The role involves working closely with the Regional Director to achieve conversion and turnaround time goals, contributing to overall recruitment targets in Africa. Additionally, the Manager will collaborate with colleagues across the organisation, manage the application process, provide counseling services to parents and students, and deliver regular reports on market updates and performance against targets. Success in this role is measured by achieving individual and team recruitment targets, conversions, and maintaining a high level of professionalism and efficiency in collaboration with the Regional Director. The Manager will work in a positive, creative, and collaborative environment, with extensive travel across Africa and designated regions and cities, and occasional weekend and evening work during peak periods. The ideal candidate possesses 3-5 years of experience in the international education industry, with a strong background in student recruitment, excellent communication and networking skills, and a track record of success in meeting recruitment targets.

Essential Functions

• To champion and lead the recruitment efforts for SGU from the agent, feeder school and direct networks.
• Co-ordinating with the RD on agent fairs, school events and direct recruitment and information sessions to initiate and attend.
• Build an agent and school feeder network with frequent visits in the designated region to maintain relationships & establish new partner contacts at key levels.
• Co-ordinate ensuing marketing and sales campaigns/activity (together with SGU International Marketing and Operations Teams) attending agent and school exhibitions, info sessions and general promotional activity as required, including direct recruitment.
• Support recruitment needs by visiting and supporting agents and schools as required.
• Conduct call-back calls to existing leads, cold calling of new leads and accurate reporting on Salesforce.
• Contribute to the recruitment team effort across Africa where required, and when there is a periodic need or shortage of staff, helping in multiple channels as required.
• Work in close partnership with the Regional Director, Student Recruitment, Africa to ultimately achieve and improve conversions and turn-around times in all main channels, achieving the main KPI of reaching personal goals and contributing to the overall targets in Africa - from all channels.
• Work closely with colleagues in Africa in order to achieve their own recruitment targets.
• Manage the initial application process in the specified region, and in close association with the Admissions Officers, ensuring a smooth and efficient process always, via Salesforce.
• Counsel and meet parents/students from the agent, feeder school and direct networks.
• Attending agent and school exhibitions (recruitment events) providing professional educational advice and counselling services to agents, parents, students.
• Provide regular monthly reports to the Regional Director and market updates and performance updates against targets.
• Provide market research, feedback and analysis to inform key activities in designated market.
• Build strong relationships with SGU functional areas (admissions, recruitment, marketing, academic) to ensure the highest levels of customer service, efficiency and problem resolution. Ensure local information on Medical Associations, rules and regulations is current and to therefore update SGU functional areas and the Regional Director.

Essential Knowledge, Skills & Abilities

• Student recruitment background or related (example: Admissions).
• Sales experience general.
• Demonstrable sales & commercial skills.
• Knowledge of agent and/or international school recruitment.
• Experience of working within an international environment.
• Excellent interpersonal skills and experience of dealing directly with a wide variety of people including some of: students, parents, education agents and institutions.
• Ability to make connections and good networking skills.
• Able to work independently and as a team player, with a high level of initiative and professionalism.
• Excellent presentation, communication and interpersonal skills.
• Ability to meet deadlines and thrive under pressure.
• A friendly, positive, passionate, professional manner and appearance.
• Results orientated; target driven and able to perform under pressure.
• Track record of success in recruitment in region with regard to annual student targets.

Qualifications

• Degree Educated.
• Fluent English.
• 3-5 years working in the international education industry and recruitment.

Work Environment/Physical Demands

• This job is performed in a positive, creative and collaborative environment.
• Office location: Designated region or city, work-from-home office.

Hours & Travel

• Extensive travel will be required across Africa and designated regions and cities.
• Unsociable and weekend work required at certain peak periods and for certain events.