Dealer Support Consultant

OLX


Date: 1 week ago
City: Johannesburg, Gauteng
Contract type: Full time
Are you an expert in providing excellent customer service, then you might want to join our team.

Key Responsibilities

  • Oversee and optimize each dealer’s Autotrader profile to maximize visibility and effectiveness.- Ensure that the dealers profiles have been kept updated
  • Regularly update dealer profiles to maintain accuracy and relevance.
  • Analyse market trends and demand data to recommend effective stocking strategies for commercial vehicles.
  • Address customer inquiries promptly to maintain high levels of service excellence and satisfaction. Assisting with any Invoice related queries
  • Ensure all tasks are performed within agreed service levels to consistently meet performance standards.

Dealer Service and Support

  • Telephonic Dealer Support for inland and coastal dealers
  • Monthly Stats meeting
  • Ensure that all the dealers stock is loaded according to the required AT Standards
  • Provide ongoing support to Dealer Partners regarding program-related matters, fostering a collaborative and supportive relationship.
  • GP Dealer service assist (only when required)

Skills Required

  • Detail oriented
  • Excellent communication skills both verbal and written
  • Excellent application of telephone etiquette
  • Ability to work independently and within a team
  • Ability to work under pressure
  • Ability to multitask
  • Customer service skills – handling difficult conversations, building rapport with people, etc.
  • Fully computer literate – ability to navigate different online platforms, solid use and understanding of web/online tools/sites etc.
  • Excellent MS office/Google doc skills

Education & Experience

  • Matric / Grade 12
  • Minimum - 2 years’ experience: Admin and Customer Support

Why join us?

  • If you have a vision and are passionate about the same things we are, we'd love to meet you!
  • At AutoTrader, we put much effort into creating an environment that will produce world-class solutions. We allow team members to take ownership of their work and see it through from beginning to end whilst drawing on the team's collective experience. As a team, we discuss problems, brainstorm, and settle on the best solution.
  • Based in Randburg, Johannesburg, we are affiliated with the global OLX organization.
  • We are always on the lookout for ambitious and passionate people to join our team.
Post a CV

See more jobs in Johannesburg, Gauteng