Consultant - ITIL Process and Service Management - Johannesburg, South Africa
Infosys
Date: 1 week ago
City: Johannesburg, Gauteng
Contract type: Full time
Job Description
Role – Consultant
Technology – ITIL Process and Service Management
Location – Johannesburg
Business Unit – CISRCL
Compensation – Competitive (including bonus)
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
As an Consultant, you are supporting the consulting team in different phases of the project including problem definition, effort estimation, design, deployment and participate in unit-level and organizational initiatives WITH the objective of providing high quality and value-adding consulting solutions to customers within the guidelines, policies and norms of Infosys. The objective of this role is to ensure strong alignment between the regional business requirements and global strategy, customer and stakeholder management and coordination of regional services.
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Role – Consultant
Technology – ITIL Process and Service Management
Location – Johannesburg
Business Unit – CISRCL
Compensation – Competitive (including bonus)
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
As an Consultant, you are supporting the consulting team in different phases of the project including problem definition, effort estimation, design, deployment and participate in unit-level and organizational initiatives WITH the objective of providing high quality and value-adding consulting solutions to customers within the guidelines, policies and norms of Infosys. The objective of this role is to ensure strong alignment between the regional business requirements and global strategy, customer and stakeholder management and coordination of regional services.
- Accountable for day-to-day service delivery of incidents, user request resolution and support activities like monitoring for the region
- Oversee the operations for the region
- Captures Regional demand for planning and prioritization.
- Local Service Introductions – Coordinate with Global/ Offshore Leads and validate service introductions to ensure alignment with strategic programs
- Guide and handhold regional teams to ensure smooth operations
- Responsible for generating new ideas along with the onsite and offshore team to improve the overall service
- Participate in regional CAB and coordinate the change with extended support
- Participate in Critical / Major incident coordination activities for the region
- Functional process knowledge – demonstrates the working knowledge of process in at least one functional area in order to document specific as-ifs customer processes, identify gaps and independently map to-be processes
- Industry / Domain knowledge – applies in depth knowledge of the principles of industry lexicon, competitor landscape, sub-verticals and related best practices to provide insights to the customer across the entire function.
- Knows at least basic elements of the package/product architecture
- Ability to understand and use advanced solution design methods in slightly complex client scenarios to ensure that requirements and functional specifications are defined for end-to-end solution and client’s approval is obtained.
- Key Competencies/Skills
- Strong in ITIL concepts
- Service Management experience with experience conducting Monthly service reviews with Business stake holders
- Incident Management, Problem Management, Change Management
- Escalation Management and Ability to work with senior stake holders
- Expertise in Networking preferred
- Able to drive the quality and innovation initiatives
- Excellent communication skills
- Ability to work with teams from various departments and Vendors
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills
- Business relationship improvement
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
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