Professional Services Technical Consultant

Role Description

We are seeking a Professional Services Technical Consultant that can provide In-House and client software installations and product training. Onboarding of new clients and facilitating existing clients’ requirements such; uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues. Walking alongside the client in a user-friendly, professional manner. Representatives will perform related work as required.

Roles And Responsibilities

• Training customers on our software products.
• Tasks include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, on the in-house products.
• Working with customers/employees to identify computer problems and advising on the solution, if related to our product that CGMSA support.
• Logging and keeping records of customer/employee queries.
• Updating self-help documents so customers/employees can try to fix problems themselves
• Testing and fixing faulty equipment when it’s related to issues from the software we support.
  
  

Requirements

• Strong technical background.
• Ability to explain complex information in simple, clear terms to non-IT personnel.
• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult customers
• Logical thinker
• Good analytical and problem-solving skills
• Up-to-date technical knowledge
• An in depth understanding of our software and equipment your customers/employees are using
• Good interpersonal and customer care skills
• Good accurate records keeping
  
  

The Below Is Advantageous

• SAP Exposure.
• Medical Billing Exposure.
• Medical Practice Management Knowledge