Sales Operations Administrator (m/f/d)

Bizerba


Date: 1 week ago
City: Johannesburg, Gauteng
Contract type: Full time
Get started now with Bizerba!

For our location in Johannesburg (Lanseria) or Cape Town, we are looking for a

Sales Operations Administrator (m/f/d)

Reference code: 19844

Your Tasks

  • Execute confidential secretarial and general sales related administrative functions in the Administration Department, including but not limited to the proper use of sensitive company information.
    • Proactively deal with customer queries, requests, complaints and find resolutions according to company standards
    • Execute general sales administrative tasks for the external and internal sales team in a support function
    • Ensure accuracy of all data recorded
    • Receive, review and enter data into ERP or tracking database according to established procedures
    • Communicate with internal and external customers professionally at eye-level via email, phone or other communication channels.

  • Support the sales process through generating, issuing, filing and managing all sales orders as required through the sales channels or directly from trade. Including;
    • Administer and file all sales orders to meet financial audit standards
    • Managing the sales backorders and registers
    • Follow up on and constantly monitor progress of backorders and directly deal with internal and externalcustomers
    • Work closely with suppliers, freight forwarders and internal logistics to track progress of items and communicate with clients and sales teams on expected shipping dates
    • Initiate and support delivery, including drop shipments and exports, and installation process to ensure flawless transition from receipt to final delivery of items to clients
    • Assist the sales teams and logistics in managing loan devices in trade
Knowledge, Skills and Key Attributes

  • Impeccable administrative skills
  • Strong verbal and written communication skills in English (Afrikaans would be an advantage)
  • Attention to detail and diligence
  • Supportive, caring & serving personality. Goal driven
  • Self-motivated and able to independently find and execute solutions according to procedures
  • Proven administrative background in a sales or commercial admin function
  • High level of organisational and planning skills, and ability to manage multiple activities simultaneously
  • Good knowledge and skills of SAP B1 or similar ERP systems an advantage
  • Excellent Microsoft Office suite skills, in particular Excel
  • Knowledge of CRM systems and tools
  • Professional telephone and email etiquette
  • High work ethic, integrity, drive, energy and bias for action and customer service

Your Qualifications

  • Minimum Grade 12
  • Minimum of 5 years’ experience in a similar role dealing directly sales administration and customers
  • A qualification in sales and marketing is an advantage for career development
  • Experience in imports and exports advantageous
  • Experience in a fast paced FMCG or fresh food related industry is beneficial, but not necessary
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