Unclaimed Benefits Administrator MMH250522-2

Role Purpose

Responsible for tracing and tracking clients and beneficiaries. Day-to-day administration of benefits, while ensuring that all transactions are properly recorded and processed. Effectively contacting members of unclaimed funds and process claims pay-outs .

Requirements

QUALIFICATIONS

Grade 12 OR equivalent

A relevant tertiary qualification

Experience

3 –5 years' experience working in a call center and / or debt collection environment and/or proven aptitude

MS word, excel, power point, outlook

Knowledge of Retirement Fund, Provident and Preservation Fund policies including Section 37C

ATTRIBUTES

Have a passion for service

Have an organised and structured way of working

Have the ability to plan

Ability to manage time well

Detail orientaed

Good interpersonal skills

Meets productivity standards and drives this in others

Completes work in a timely manner

Reasoning Ability and ability to carry out verbal and/or written instructions.

Good problem-solving skills and a strong sense of urgency

Strong communication skills encompassing: active listening, verbal and written communication competency

Duties and Responsibilities

• Perform tracing and tracking duties.
• Verifying successfully contacted and traced members
• Provide service delivery to customers through tracing and locating clients using contact and
  
  

personal details.

• Trace, track and gather client’s personal and contact details.
• Resolve tracing and tracking issues to serve customers better.
• Ensure compliance of company guidelines and policies.
• Processing payments and retention policies and procedures
• Ensure a transfer and effective co-ordination of hand-over processes to Momentum Financial Planners where
  
  

applicable.

• Participate and contribute to a culture which builds rewarding relationships.
• Build and maintain relationships with internal and external stakeholders
• Deliver on service level agreements applicable to internal and external stakeholders in order to
  
  

ensure that client expectations are managed

• Build and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Take ownership for driving career development
• Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
  
  

As an applicant, please verify the legitimacy of this job advert on our company career page.-305080