ServiceNow Solution Architect

Job Description

A ServiceNow Solution Architect is responsible for designing and implementing ServiceNow solutions that meet the needs of their organization. This role requires a deep understanding of ServiceNow's capabilities and a strong understanding of the business processes and requirements of the organization.

Key Responsibilities

• Solution Design: Work closely with stakeholders to understand business requirements and design a ServiceNow solution that meets those requirements
• Implementation: Responsible for implementing the ServiceNow solution, working with developers, administrators, and other stakeholders to ensure a successful implementation
• Integration: Responsible for integrating ServiceNow with other systems in the organization, such as HR or IT systems
• Customization: Customize ServiceNow to meet the specific needs of the organization, developing custom applications, workflows, and integrations
• Testing: Responsible for testing the ServiceNow solution to ensure it meets requirements and functions as expected
• Documentation: Create documentation of the ServiceNow solution, including requirements, design, and implementation details
• Training: Provide training to end-users and administrators to ensure successful adoption and use of the ServiceNow solution
  
  

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Experience in designing and implementing ServiceNow solutions
• Experience with ServiceNow development, including custom applications, workflows, and integrations
• Knowledge of ServiceNow architecture, including modules, databases, and security
• Strong communication skills, including the ability to communicate technical information to non-technical stakeholders
• Ability to work in a team environment and collaborate with stakeholders at all levels of the organization
• Strong problem-solving skills and ability to think creatively to design solutions. ServiceNow certification is preferred but not required
  
  

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