Support and Services Sales Manager Africa (H/F) - AIRBUS SOUTHERN AFRICA (PTY) LIMITED

Job Description

• Manage and administrate contracts and post delivery commitments.
• Define warranties /fleet policies.
• Handle and process warranty claims/fleet policy aligned with Airbus commitment and budget constraints while ensuring customer satisfaction.
• Manage pricing policies for customer services, support A/C sales campaign for support and services matters.
• Understanding of the Aeronautic/ helicopter market, by creating and managing a network of reliable sources through pilots, technicians and all other stakeholders in the industry.
• Assist with the compilation of the annual marketing, objectives and strategy and the annual business and marketing plan for sign-off by the Executive Manager
• Liaising with prospects and customers from initial presentation stage through negotiation to contract signature and delivery of the aircraft.
• Ensure the yearly helicopter booking, sales and profitability targets are achieved.
• Accurately build all proposals and contracts in relation to the allocated customer base and AZA/ Airbus Helicopters procedures.
• Conducting negotiations with customers within the constraints of the business and Airbus processes.
• Contribution to ensure a successful and the timely delivery of the aircraft to the customer. Supporting in the Coordination and monitoring of all activities in relation to the delivery of the aircraft through regular contract review meetings which should be minuted and managed in accordance with procedures in place.
• After delivery to the customer, ensuring customer liaison and interface with AZA Customer Support Managers in order to achieve ultimate customer satisfaction and contract/ customer follow-up throughout the lifespan of the aircraft for the assigned customer base of the market.
• Acting proactively towards the AZA competition in the local market/ Market Intelligence
• Find new customers, on top of poaching customers from competition
• Anticipate tender releases and actively lead tender responses, on time, on cost, on quality, with accurate inputs on what could be competition strategy.
• Maintaining of records of all customer proposals, visits and correspondence and validation of the customer visit plan within SF.
• Ensuring that SF reflects accurately the fleet of aircraft/owners/operators in the allocated market as well as the AZA region in acting as the AZA “specialist” of the local pre-owned market (what is available, at which price, etc.).
• Provide an optimum quality service which is responsive, flexible, cost-efficient and on-time.
• Maintain a high level of customer satisfaction while ensuring that the company’s financial position is respected, and that compliance with corporate governance and regulatory authority regulations are respected.
• Attain and maintain good working relationship with both internal and external customers.
• Perimeter for actuation is within the Executive Commercial Manager Sales Helicopter Perimeter
• Ensuring helicopter promotion through Air Shows and further creative ideas.
• Proven experience in Sales is highly recommended.
• This position requires a significant level of travels, not limited to South Africa.
• Ethics and Compliance is a mandatory pillar of the candidate profile.
• Developing a solid network within Airbus Helicopters mother company is also key.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus Southern Africa (Pty) LimitedEmployment Type:Permanent-------Experience Level:ProfessionalJob Family:Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.