Health Coach, South Africa (AU Support)

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we're gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

What we have achieved so far

Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide (Juniper, Pilot, Kin, Software, & Compound).

Built a team of approaching 500 Eucalypts in 6 countries () consisting of medical practitioners, engineers, operators and many more functions!

Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally!

… and we're just getting started! Read more about our mission to change healthcare here.

About you (What you'll be doing)

Our health coaching team is expanding and we are on the look out for dietitians to help us serve our patients. You will be joining our growing team of Health Coaches in South Africa and will work directly with our team in Australia to serve our patients.

As you will be supporting our Australian patients alongside our Australian Health Coaches, initially you will be required to work hours allowing crossover with Australian timezones such as starting at 6am local time (with the opportunity for flexibility in the future). As a Dietitian in the team, you will be responsible for helping us shape the clinical guidance and strategy about how to manage diet and nutrition. In short, the role includes:

• Providing 1:1 and group coaching and advice (with a focus on obesity management)
• Directing patient queries and feedback to the relevant internal channel
• Working in a cross functional and multidisciplinary team to triage, respond and escalate communications from patients to relevant teams to minimise patient safety risks
• Surfacing patient insights to the wider business
  
  

In this role you will work with our clinical team, patient operations team and growth teams to ensure our patients receive a high quality of support and care. This role requires a high level of empathy, the ability to prioritise simultaneous activities and communications with multiple patients while ensuring high attention to detail, and a patient-centric-oriented approach. You will be interacting directly with real people dealing with real health issues and medical diagnoses and must be able to identify, respond to, and escalate interactions and situations appropriately in accordance with guidelines and for exceptions.This role will be important to the continued success of Eucalyptus and will filter important information back through the rest of the team so we can continue to improve the health of our patients.

About you (Who you are)

• Dietitian specific: Registered Dietitian (registered with HCPSA: Health Professions Council of SA), 1-3 years of dietitian-led coaching services and completion of relevant ongoing CPD requirements.
• Naturally empathetic, reliable, caring, with strong problem-solving skills
• Extremely organised, independent and can work well in a team
• Excellent communication skills
• Confident using technology and excited by fast-paced change and creative problem solving
• Experience with behaviour change techniques aimed at helping patients achieve weight loss goals.
• Goes without saying - you're obsessive about patient experience and thrive on understanding a patient's problems and finding the best solution
  
  

Bonus points for

• Previous experience working in digital health (tele-health)
• Qualifications in exercise science or experience working with patients improving their physical activity levels
• Experience working in a very fast paced environment
  
  

So, why join Eucalyptus?

• We offer a range of benefits and perks for our SA team:
• Annual Leave - 21 days paid leave per year.
• Work From Anywhere - At Euc we offer 3 weeks of WFA per year!
• Remote working - We value flexibility and balance, which is why we are a fully remote team!
• Monthly Professional Development - Participate in monthly CPD sessions and receive a 6-month AOSIS CPD membership for continuous professional development.
• Recognition & Reward - Receive a welcome merch pack and enjoy recognition for milestones and special occasions.
• Apple MacBook - After probation we will send you an apple Macbook to use for work purposes
• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You'll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews help ensure you have the support you need to level up. We're committed to helping every Eucalypt reach their full potential.
• Collaborate & Learn: Work alongside 40 dietitians and other health professionals, to enhance your knowledge and skills as a dietitian and health coach.
• Team Support & Well-being: We offer a R400 monthly wellness budget to use on what wellness means to you! We also engage in team-building activities like the EUC Strava Challenge and weekly Monday meditation sessions, to support both personal and team mental health.
• Recognition & Rewards: Receive a welcome merch pack and enjoy recognition for milestones and special occasions.
• Work-Life Balance: Be part of a team that values both professional growth and personal well-being
• You'll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• Want to hear more about what it's like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us
  

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.