Receptionist

Job Advert Summary

We are seeking a friendly, professional, and reliable individual to join our front office team as a Receptionist with Night Shift Relief duties. This dual-role position requires flexibility to work both day and night shifts, ensuring seamless guest service around the clock. The ideal candidate will be confident in handling guest interactions, managing reservations, and performing night audit functions while maintaining a welcoming and secure front desk environment

Minimum Requirements

• Flexibility to work both day and night shifts, including weekends and public holidays.

• Strong communication and interpersonal skills.

• Proficiency in hotel management software (e.g., Opera or similar systems).

• Ability to work independently and manage responsibilities with minimal supervision, especially during night hours.

• Professional appearance and a positive, guest-focused attitude.

• Previous experience in a similar role is an advantage.

Duties and Responsibilities

• Greet guests warmly and handle all check-ins and check-outs efficiently and professionally.

• Manage reservations, process payments, and maintain accurate guest records.

• Respond promptly to guest inquiries, concerns, and complaints with professionalism and care.

• Perform night audit functions, ensuring all systems and financial records are accurately updated.

• Maintain a clean, welcoming, and organized reception area at all times.

• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

• Enforce safety and security protocols, particularly during night shifts.

• Provide support with administrative tasks as needed.