Team Lead - Putco

Job Purpose

The Putco Team Lead is responsible for overseeing and managing all operational aspects of the Putco outlet, which services Putco passengers. The role requires leadership in financial reconciliation, process and staff management, security compliance, and achieving sales targets. The incumbent ensures smooth daily operations while maintaining high standards of service, accuracy, and team performance.

Key Responsibilities

Operational Management

• Open and close the Putco Ticket Site according to shift schedules.
• Conduct security inspections and enforce site protocols for all staff (e.g. bag and money declarations, locker protocols).
• Supervise cashier activities, including issuing and receiving ticket stock, cash floats, and daily shift reports.

Financial & Stock Reconciliation

• Perform daily reconciliations of shift reports, ticket stock serial numbers, float balances, and deposit slips.
• Ensure all previous day discrepancies are resolved with the Operations Financial Manager.
• Monitor and manage weekly stock counts, ticket deliveries, and recordkeeping.
• Oversee ticket cancellation validations and procedures in compliance with policy.

Customer Service

• Provide face-to-face support to passengers and resolve queries efficiently.
• Escalate unresolved customer issues when necessary.

Leadership & People Management

• Lead by example and foster a professional, respectful, and high-performing team culture.
• Ensure staff comply with company procedures and security policies.
• Support team development through coaching and adherence to internal standards.

Self-Management

• Demonstrate a proactive, accountable work ethic with strong attention to detail.
• Adapt to operational needs and changing priorities.
• Engage in continuous learning and self-development.

Competencies

Behavioral Attributes

• Integrity and honesty.
• Passion and energy.
• Resilience and adaptability.
• Customer-centric mindset.
• Problem-solving and innovation.

Leadership Qualities

• Builds trust and relationships.
• Demonstrates commercial and business acumen.
• Drives results and accountability.
• Coaches and develops team members.

Functional Competencies

• Financial and reconciliation proficiency.
• Attention to detail and accuracy.
• Structured task execution.
• Professional demeanor and conduct.
• Willingness to travel across sites when required.
• Ability to work shifts, including weekends and holidays

Planning & Autonomy

• Operates within standardized practices with delegated decision-making authority.
• Balances specific task execution with broader team and organizational awareness.

Education

• Matric or equivalent. (Essential)

Experience

• Minimum of 3 years’ experience in a supervisory role within a retail or sales environment.
• Proven knowledge of financial processes and reconciliations.