Service Recovery Advisor

Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
• Resolve all customer queries efficiently, and within agreed timelines.
• Prepare business communication that is of a professional standard
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Follow up with the applicable customer to ensure that the complaint was resolved to the customer's satisfaction
• Manage own development to increase own competencies

Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 26/05/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.