Risk Behaviour Analyst
DigiOutsource
Date: 5 days ago
City: Cape Town, Western Cape
Contract type: Full time
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who We Are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who We’re Looking For
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a Risk Behaviour Analyst you’ll be supporting the delivery of mitigating potential losses for the business associated with promotional, marketing, and gameplay strategies across both the casino and sports segments., covering focusing on marketing, promotions, and game logic, the analyst assesses the impacts on customer gameplay, leading to the identification, development, and implementation of strategies aimed at detecting and addressing suspicious activities in order to minimize potential financial losses. This will help us excel at protecting the business against acts of fraud to stay ahead of the game.
What You’ll Be Doing
As part of your role, your responsibilities will include:
Essential Skills You’ll Bring To The Table
The necessary skills that we require for this role include:
It would be great if you also have some of the following skills:
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These Competencies Are
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on!
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
Who We Are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who We’re Looking For
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a Risk Behaviour Analyst you’ll be supporting the delivery of mitigating potential losses for the business associated with promotional, marketing, and gameplay strategies across both the casino and sports segments., covering focusing on marketing, promotions, and game logic, the analyst assesses the impacts on customer gameplay, leading to the identification, development, and implementation of strategies aimed at detecting and addressing suspicious activities in order to minimize potential financial losses. This will help us excel at protecting the business against acts of fraud to stay ahead of the game.
What You’ll Be Doing
As part of your role, your responsibilities will include:
- Casino Advantage Management
- Detect and identify customers displaying behaviour which fall in line with gameplay profitability strategies
- Trend analysis to identify group activity
- Investigate accounts and take the appropriate action
- Ensure that adequate preventative and detective strategies are in place to mitigate loss
- Affiliate Management
- Review of new affiliate signups
- Monitor and analyse affiliate traffic and revenue to detect any irregularities
- Alert key stakeholders to affiliate profitability concerns
- Game Logic Monitoring
- Understand the workings of all games
- Keep the department abreast of game features that present a potential risk
- Continuous monitoring of profitability of games
- Escalation of game malfunctions
- Reporting
- Maintain accurate records of tasks and results with a focus on achievements and efficiency
- Group activity reporting and compilation of Internal SARS
- Prepare monthly reporting for submission to key stake holders
- Ad-hoc reporting
- Ad-hoc
- Staying abreast of and be the expert on industry changes in regards to both software and promotions
- Construction of rules to proactively reduce the risk of advantage gameplay to the business
- Understanding Terms & Conditions and recommend changes in line with investigation findings
- Monitoring of social media discussions in relation to gameplay profitability strategies
- Continuous development, implementation and enhancement of procedures, tools and systems
- Ensure Policy and Process documents are up to date and stored for reference
- Ensure that “cheat sheets” are compiled and available for reference
- Be aware of and understand the Regulatory requirements pertaining to the various functions of the daily tasks
- To maintain and meet current SLA’s
- Ad-hoc projects
Essential Skills You’ll Bring To The Table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Proficient in MS Office Excel
- A very good understanding of Casino Games
- A good understanding of the Risk Environment
- Consistent behaviour aligned to the Organizational Culture
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Understanding Advantage Game Play Strategies
- Understanding of Elasticsearch and Tableau
- An advanced understanding of Casino Promotion Setup and Terms and Conditions
- Exposure to Affiliate Management
- Strong understanding of fundamentals and configurations of Sports Betting / Trading
- Ability to identify, analyse and report on trends
- Advanced to Power User level skills in MS Excel
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These Competencies Are
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Competitive Remuneration
- Subsidised Medical Aid or GAP Cover
- Insurance Benefits (including Group Life and Income Continuation Benefit)
- Funeral Fund & Funeral Fund Top Up
- Subsidised Retirement Annuities
- Employee Incentive Plans
- Free Daily Meal
- Free Massages On-site
- Free On-Site Gym
- Financial Services Assistance
- Employee Assistance Programme
- Curro School Fees Benefit
- Leadership Training
- Referral Bonus
- Free Sleep Coaching
- On-site Barista
- Work from home allowance
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on!
- Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
- Shortlisted candidates may need to complete an assessment.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
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