HEAD OF ACADEMICS: STUDENT SUPPORT

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

Direct management of academic delivery and overseeing the management of academic programmes under the supervision of the principal. The mandate includes managing the operational efficiency of the academic team and overseeing the student support function.

Duties & Responsibilities:

Customer service:

• Continually review current customer service systems and processes. Refine where necessary to ensure an optimal student experience.
• Utilise the IIE assist platform to monitor and evaluate student satisfaction levels across the campuses.
• Ensure that all queries and complaints are within the national SLA.
• Manage the campus disciplinary cases in consultation with the DCH.

Finance:

• Achieve student support budget targets aligned to Campus Revenue targets; manage the Student and Staff welfare budget to achieve EBIT.

Student Retention (New and Returning students):

• Ensure the new students' retention is better than the previous year. Improve the student retention rates

Academic Support Project (pass rates, success rates, throughput rates, graduation rates):

• Appointing and developing a strong academic support team (SWMs, Information Specialists, Events Coordinators) that enables a dynamic student support experience and prepares students for academic success.
• Using feedback from SWMs, Information Specialists, students, and the SRC to refine and improve the student support campus strategies.
• Delivery of campus support strategies that culminate in meeting module and cohort throughput targets.

Human Resource Management:

• Mentor and coach the Student Support Managers team to empower and lead their respective teams.
• Ongoing talent and succession planning and associated training and support. Ensure transformation imperative in academic positions.
• Adhere to the organisations and institution's employment equity targets.

Project Management:

• Develop, coordinate and support the Student Support team on projects as assigned by the CH & DCH.
• Ensure that the projects are implemented on time and they are implemented according to the institution's goals.

Minimum Requirements:

• Master's degree in Education or relevant is essential.
• Honours in Education
• Post Graduate Certificate in Higher Education or equivalent would be ideal.
• 3 years student administration or student support
• 5 years operational management and academic/student experience.
• 3 - 5 years of managing in a Tertiary education setting experience.

Key Competencies

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Problem solving
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills
• Decision making
• Accountability

Working Hours:

Classes are scheduled from 08h00am until 17h00pm, Monday to Friday.

Salary:

Market related.

Enquiries:

For enquiries, please feel free to contact the Recruiter on [email protected]

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.