Junior Specialist: Digital Analyst

Empowering Africa’s tomorrow, together…one story at a time With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group Job Summary This role supports key digital initiatives including app store ratings management, social media content coordination, customer experience (CX) issue tracking across digital platforms, and the creation of a weekly internal newsletter. The ideal candidate is detail-oriented, digitally savvy, and passionate about improving customer engagement and digital performance Job Description About the Role: As a Junior Digital Analyst, you will play a vital role in supporting the performance and perception of our digital banking platforms. You’ll work closely with cross-functional teams to monitor, analyze, and optimize digital touchpoints, ensuring a seamless and engaging experience for our customers. This is a hands-on role ideal for someone who is analytical, organized, and eager to grow in the digital banking space Experience, Skills & Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field
• 1–2 years of experience in a digital, marketing, or analytics role (internships count!)
• Strong written and verbal communication skills
• Familiarity with social media platforms, app store ecosystems, and digital analytics tools
• Proficiency in Microsoft Office or Google Workspace; experience with design tools (e.g., Canva) is a plus
• Highly organized with strong attention to detail and a proactive mindset

Key Responsibilities: 1. App Store Ratings Management

• Monitor app store ratings and reviews daily across platforms (iOS and Android)
• Identify trends, recurring issues, and opportunities for improvement
• Collaborate with product and tech teams to escalate and resolve app-related complaints
• Recommend and implement strategies to improve app visibility and user satisfaction

2. Social Media Content Coordination

• Support the planning and scheduling of brand-related content across social media platforms
• Coordinate with marketing and brand teams to ensure timely and accurate content delivery
• Track engagement metrics and provide insights on performance

3. Digital Channels Complaint Management (CX)

• Track and manage customer complaints received via social media, app, web, USSD, and other digital channels
• Liaise with customer service and technical teams to ensure timely resolution
• Integrate feedback from surveys and other data sources to identify systemic issues and improvement areas

4. Weekly Digital Newsletter Management

• Curate and create content for the internal digital newsletter
• Gather insights, updates, and highlights from across the digital team
• Design and distribute the newsletter to relevant stakeholders on a weekly basis

Education Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised