Outbound Sales Agent

Job Description

Pro-actively deliver on and achieve set and agreed sales targets, through the development and ‘mining’ of the ‘sales pipeline’ and ‘cold-calling’ on existing, new and potentially new merchants, earmarked in the Tier 1, 2 & enterprise markets. Conform with the related compliance, legislation, internal & external policies, scheme rules and procedures, to ensure that the sales, product and operational risks are managed and maintained

Responsibilities

Profit & Revenue Management:

• Pro-actively execute on the agreed sales strategy and business plan, to achieve sales targets and improve bottom-line revenue
• Structure and calculate positive revenue generated commercial deals/transactions, for sign-off
• Ensure on-going strategic initiatives are continuously and correctly interpreted, evaluated and implemented in the maintenance and effectiveness of the sales environment Product Management:
• Have a clear, solid understanding of the organisation’s product, benefits and service offerings
• Pro-actively present the targeted merchant base from the ’sales pipeline’, with the correct and most suitable solution and/or benefit(s), to meet their e-Commerce needs and requirements
• Interpret merchant requirements and timeously address and resolve merchant queries
• Continuously share and present Product & Marketing with merchant requirements and needs Process Management:
• Strictly adhere to company policies, procedures and guidelines to ensure the optimal functioning and target achievements
• Ensure streamlined workflow of daily administrative and sales tasks
• Consolidate and present regular and/or ad-hoc information for management reporting
• Focus on continuous improvement of manual processes and apply technology, wherever possible Personal Development:
• Embrace on-going training, cross-training and-up-skilling – foster a climate of continuous learning
• Prepare and sign-off PDP’s and take ownership of own career development
• Participate in and contribute to quarterly performance appraisals Stakeholder Management:
• Foster mutual beneficial relationship with internal and external stakeholders
• Engage with Marketing on leads, pipeline generation/improvement and marketing initiatives via the different and available medias
• Meet daily workflow, turnaround, co-ordination and SLA management requirements Governance & Compliance:
• Review, propose and update Sales related documents/templates regularly, to meet merchant needs
• Ensure that sales related, legislation and regulatory requirements, including reputational risks are adhered to and minimised and product and operational risks are maintained and controlled
• Stay abreast of Compliance requirements, Consumer Protection Act, AML, etc
  
  

Qualifications

Minimum Requirements:

• Grade 12 or equivalent (essential)
• Diploma in Business Administration and/or Banking Diploma (beneficial)
• 3 years Sales experience (essential)
• Pro-active, cold-calling & pipeline development sales experience
• 3 -5 years in the e-Commerce & Payments industry, preferably with acquiring & issuing experience (beneficial) Skills Required to Perform the job successfully:
• Understanding of sales team & target dynamics
• Objective, target & deadline driven & ability to influence behaviour
• Ability to work independently
• Computer literate (i.e. MS Office / Excel, spreadsheet, etc
• Relationship management, networking, communication & negotiation skills
• Enthusiastic, energetic, drive & resilience