Operations Manager

Working here is challenging, rewarding and fun. Plus a lot of other things you'd associate with a company that's all about the great outdoors. Our mission is clear: "To equip people to make a difference in their world. Are you passionate about retail? Do you have a flair for style? If this is you, then we invite you to grow with us and become part of a challenging environment".

NATURE AND SCOPE OF DUTIES

Operational Efficiency & Strategy

• Lead and manage the operations of all retail stores, ensuring seamless performance across all locations.
• Collaborate with senior leadership to develop and implement company-wide operational strategies aimed at optimizing sales, improving efficiency, and enhancing the customer experience across all stores.
• Monitor and evaluate operational performance, providing strategic recommendations to improve efficiency, customer service, and profitability.
• Ensure stores are consistently operating at optimal levels, meeting business needs and maintaining brand standards.

Retail Performance Reporting

• Oversee comprehensive reporting across all stores, tracking sales trends, foot traffic, inventory levels, and other key performance indicators.
• Provide regular insights and detailed reports to top management on store performance, highlighting opportunities for growth, improvements, and challenges.
• Use data-driven insights to formulate strategies that drive performance across all locations, ensuring that stores achieve sales targets and operational goals.

Inventory Management & Stock Control

• Oversee inventory management for all stores, ensuring stock levels are optimized and loss is minimized.
• Monitor stock levels and trends, working with store managers to maintain appropriate inventory while avoiding overstocking or stockouts.
• Implement and enforce inventory control measures to minimize shrinkage and ensure accurate stock reporting across all locations.
• Conduct rolls out of all necessary stock count processes required by the business.

Operational & Team Leadership:

• Lead, mentor, and develop a network of store managers and teams, ensuring consistent achievement of performance metrics, including sales targets, customer satisfaction, and operational efficiency.
• Create and maintain a positive, inclusive, and performance-driven culture across all retail locations, aligning all teams with the company’s goals and values.

Policies, Compliance, and Risk Management

• Enforce and ensure compliance with company policies, retail standards, and industry regulations across all stores.
• Conduct regular audits and reviews to ensure adherence to operational guidelines, health and safety regulations, and company procedures.
• Identify, mitigate, and manage risks related to inventory loss, safety, employee welfare, and operational inefficiencies.
• Investigate incidents or accidents and ensure proper documentation and corrective actions are taken.

Financial & Cost Management:

• Oversee payroll and budgeting processes, ensuring accuracy, compliance, and alignment with financial goals.
• Monitor labour costs across all stores, ensuring adequate staffing while controlling expenses.
• Approve payroll submissions and ensure they meet both legal and company standards.
• Track employee attendance, time-off requests, and manage scheduling to optimize productivity and customer service levels.

QUALIFICATIONS/ EXPERIENCE

• Bachelor’s degree in Retail Management, or related field (preferred).
• Minimum of 6+ years of experience in retail operations management role overseeing multiple stores.
• Experience in leading and mentoring store management teams in a multi-location environment.
• Strong financial management skills, including budgeting, payroll oversight, and cost control.
• Expertise in retail analytics, performance reporting, and using data to drive business decisions.
• In-depth knowledge of retail policies, risk management, and compliance with labour laws.
• Proficiency in retail management systems and Microsoft Office Suite.
• Ability to travel to various locations as required.
• Flexibility to work weekends, and holidays when necessary.