Lodge Manager & Field Guide Couple

N.B. To apply as a Couple, please either submit your CVs combined into 1 document. Alternatively upload the other CV under Supporting Documents

LODGE MANAGER
KEY FOCUS AREAS:

Lodge Management

• To take full responsibility for the Mountain Lodge property operations.
• Meet with the General Manager as required and update on property operations.
• To maintain and ensure the good will of the MORE brand at property level.
• To be a key ambassador of MORE and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
• To ensure the developed set of MORE and property standards are upheld and maintained.
• To ensure the departmental management personnel of the property is up to the MORE standard, ensuring a streamlined and effective structure in line with hospitality trends.
  
• To have weekly one on one meetings with all HODs reporting directly.
  
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Development and Staff Management:

• To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater MFC group.
• To implement training and facilitate the use of MFC appointed internal and external trainers.
  
• To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
• To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

FIELD GUIDE
KEY FOCUS AREAS:

• Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles and assets.
• Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Be available for all game drives, back-up drives, and stand-by duties as directed.
• Practice proficient and safe weapon handling as directed.
• Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the Wildlife and operating area.
• Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.

REQUIREMENTS, QUALIFICATIONS AND SKILLS:
Lodge Manager:

• Sound experience in senior Hospitality Management positions – minimum 3 years.
• Sound knowledge of MS Office Suite.
  
• Sound experience and proven track record of having made targets.
• Sound product and market knowledge, including international trends.
• Sound knowledge of product and supply.
• Valid Code 08 driver's license and own reliable transport essential.

Field Guide:

• FGASA Nature Site Guide (NQF4 and Trails Guide qualification)
• ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
• Previous experience as Field Guide at a Luxury Safari Lodge
• Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives. Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:
Be AWARE (the “thoughtful” value) Eyes and ears open Arrive ready Be human
Respond GENEROUSLY (the “more” value)Always respond Give more, do more Have a mindset of abundance
Strength in DIVERSITY (the “family” value)Act in harmony Work together Act inclusively
Make it BETTER (the “continuous improvement” value) Positively influence Keep learning Own it