CIO PayFast

About Us

JOB DESCRIPTION

At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence. We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people.

Here, you’ll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition. We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognized—because winning isn't just our goal; it's our standard.

CIO Payfast — Purpose

• Develop the tech strategy and architecture roadmap.
• Development and deployment of technology for all stakeholders.
• Acceleration of product/service delivery.
• Innovation and implementation of technology solutions at optimized costs.
• Manage the functions and workings of the IT department in South Africa (SA) in the Payfast team (~60-65 FTEs), handle the day-to-day operations, Service Delivery, People Management and Customer Delivery.
• Manage all Customer-facing and internal applications and Enterprise planning resources.
• Manage the Infrastructure supporting the Payfast SA business and any associated Vendor partners.
• Engage fully as a member of the Payfast SA Management Team and Support the MD at all times.
  
  

Responsibilities

CIO Payfast — Ownership and Accountability

• Be the Senior IT Manager in Payfast SA, be part of the Management Team and represent the wider Global IT Team in Payfast SA.
• Lead and direct the IT Team in Payfast SA.
• Lead IT delivery projects and programs, including the design and deployment of new IT systems and services in Payfast SA.
• Ensure all SLAs and KPIs are met by the IT Team related to the IT Services we offer to our Clients 24X7.
• Lead the Service Delivery Team in Payfast SA and act as an escalation point for Incident and Problem management activities.
• Manage all of the IT Assets in Payfast SA to ensure optimum return on investment including availability, quality, performance, capacity management, etc.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
• Plan and forecast the Capex, Opex and Head Count budgets for Payfast SA.
• Manage the MIS and presentations to the Payfast leadership team, Regulators and Clients for project and program governance. Help define IT infrastructure strategy, architecture, and processes.
• Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software.
• Troubleshoot hardware and software issues related to internal IT.
  
  

Strategic leadership

• Develop the company’s strategy for using technological resources, aligned to business goals
• Prepare businesses to react, adapt and evolve with resilience and success
• Create the right culture of technology and innovation to attract and retain outstanding talent
• Ensure the organization is on an ‘always future-ready’ technology mode
• Strong domain knowledge and business acumen to ensure company’s technologies are used appropriately
• Communicate technology strategy to partners and investors
  
  

Development and deployment of technology

• Ensure technologies are used efficiently, profitably and securely.
• Evaluate and implement new technologies, systems and infrastructure for competitive advantage
  
  

Acceleration of product/service delivery

• Understand customer domain and needs and the right technology and products to outperform on customer requirements
• Translate highly complex technical concepts and ideas to a nontechnical audience
• Ensure that technical teams have the right technology and tools to support business teams to succeed with customers
• Supervise system infrastructure to ensure functionality and efficiency
• Build quality assurance and data protection processes
• Monitor KPIs and IT budgets to assess technological performance
• Manage global compliance across all payment platforms
  
  

Innovation and implementation of technology solutions

• Manage all technology assets with the right teams to ensure optimum return of investment using the right framework — including availability, quality, performance, capacity management, financial management, change management, risk management, incident and problem management and license management
• Build payments landscape, upgrade plan /roadmap to support business growth and innovation
• Proactively seek and use stakeholders’ feedback to implement improvements and adjustments to technology
  
  

CIO Payfast — Key Competencies

Judgment

Frame complex cost-benefit analyses with clarity and effectiveness to advise on major technology decisions, and recommend the best potential course of action

Proactive anticipation of opportunities and challenges

Anticipate future opportunities and challenges and develop mechanisms to proactively manage them

Business decision-making

Apply holistic understanding of business model, financial data and global trends for effective decision-making

People Management Skills

Hire and nurture the right talent in the team to ensure performance and motivating career growth

Communicate an inspiring vision and clear goals to team to motivate performance excellence

Customer orientation

Articulate the case for enterprise change to align with evolving customer expectations

Role modeling

Demonstrate organizational culture through individual actions and interactions

Emotional intelligence

Identify areas of personal strengths and weakness in own role; seek diverse and candid perspectives to manage own and others’ emotions.

High ethical standards

Practice unwavering ethics; demonstrate courage with the right balance of subjective and objective perspectives

Qualifications

Experience / Skills Required

Education

• BSc/BA in Computer Science, Engineering, or a related field
• MBA or other relevant graduate degree is a plus
  
  

Experience

• 10+ years of proven experience as a CTO, CIO or similar leadership role
• Knowledge of technological trends to build strategy
• Strong understanding of budgets and business-planning
• Excellent interpersonal, leadership and team working skills
• Excellent communication skills – verbal and written
• Proven track record of :
• Conducting technological analyses and research
• Leadership and organizational abilities
• Strategic thinking
• Analytical and problem-solving skills
• Financial acumen and cost tracking of technology business unit