Head of CSS Service Delivery WSA-SA
Ericsson
Date: 2 days ago
City: Midrand, Gauteng
Contract type: Full time
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About this opportunity:
At Ericsson, we're seeking a talented ICT Program Director/Manager driven to shape the future of technology. We're looking for an individual who thrives in complex Professional Services engagements and is equipped to offer extensive technical and delivery knowledge to our team. As an ICT Program Director/Manager with Ericsson, you will ensure the fulfillment of contracts, drive customer satisfaction, and contribute meaningfully to the organization's objectives. The role also demands building strong customer relationships across all levels, identifying up-sale opportunities, coaching the team for their professional growth and recognizing talent. Your contribution will also extend to supporting asset development, organizational set-up and growth, with the aim of driving forward our Professional Services culture.
What you will do:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: South Africa (ZA) || Woodmead
Req ID: 767599
About this opportunity:
At Ericsson, we're seeking a talented ICT Program Director/Manager driven to shape the future of technology. We're looking for an individual who thrives in complex Professional Services engagements and is equipped to offer extensive technical and delivery knowledge to our team. As an ICT Program Director/Manager with Ericsson, you will ensure the fulfillment of contracts, drive customer satisfaction, and contribute meaningfully to the organization's objectives. The role also demands building strong customer relationships across all levels, identifying up-sale opportunities, coaching the team for their professional growth and recognizing talent. Your contribution will also extend to supporting asset development, organizational set-up and growth, with the aim of driving forward our Professional Services culture.
What you will do:
- Align with Ericsson strategy in large and complex business engagements.
- Scope the customer solution in such engagements and identify potential up-sale opportunities.
- Drive the definition of the total customer solution with the assigned solution team.
- Take responsibility for overall program planning and manage all assignments under the specific program.
- Manage the operational relationship with the customer, including contract execution strategy and risk exposure.
- Secure compliance to both contractual and business case requirements.
- Project Management Process.
- Mediation through stakeholder management and communication.
- Project Portfolio Management.
- Program/Project Finance Management.
- Business Modeling.
- Commercial Management.
- Value Creation.
- Coaching and Mentoring.
- Consultative Selling.
- Program Management DGS.
- Financial Acumen.
- Market insights.
- Ericsson Portfolio.
- DGS Methodology knowledge.
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: South Africa (ZA) || Woodmead
Req ID: 767599
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