Client Services Manager
Computershare South Africa
Date: 2 days ago
City: Johannesburg, Gauteng
Contract type: Full time
JOB DESCRIPTION
Location: Johannesburg (Hybrid)
In this position, you’ll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential
The Client Service Manager is responsible for maintaining their client relationships through regular contact and day to day delivery of high-quality customer service to issuer clients, together with the Client Services Support Administrators, ensuring that the day-to-day operational requests are delivered accurately and with agreed timeframes.
A role you will love
The Client Service Manager will work closely with Client Services Support Team and relevant internal stakeholders to ensure all client requests and activity is actioned and reviewed in order to meet strict deadlines and service delivery levels.
Some of your key responsibilities will include:
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Location: Johannesburg (Hybrid)
In this position, you’ll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential
The Client Service Manager is responsible for maintaining their client relationships through regular contact and day to day delivery of high-quality customer service to issuer clients, together with the Client Services Support Administrators, ensuring that the day-to-day operational requests are delivered accurately and with agreed timeframes.
A role you will love
The Client Service Manager will work closely with Client Services Support Team and relevant internal stakeholders to ensure all client requests and activity is actioned and reviewed in order to meet strict deadlines and service delivery levels.
Some of your key responsibilities will include:
- Administer Client Requirements and know the clients’ needs - Knowledge of all company specific and general requirements, established and improved operational relationships retain current client base and attract new business.
- Maintenance of registers and companies - Accurate contact details and company information on record at all times.
- Administration of Issuer operational requests
- Monthly Invoicing – Review and approve Monthly Billing invoices.
- Risk Management - Ensure that risk prevention procedures are followed at all times in order to minimise risk.
- Special Projects to generate additional income - Generate additional income, while assisting the issuer to save costs.
- Retention of client base and attraction of new business - Retain client base and attract new business to increase revenue for all business units in our organisation.
- Client Relationship Management - Maintain good relationships and excellent service delivery standards, retain current client base and attract of new business.
- Role Model & Teamwork – Information integrity and conduct support team members and other departments
- Grade 12
- Degree in Business (Essential)
- Good understanding of work routines, the SCRIP system, procedures and operational functions
- Computer literary Literate – MS Office applications (Essential)
- Understanding of Registry legislation, the Companies act, JSE Securities Exchange Rules and Regulations Strate legislation and directives
- Good understanding of how the broader company functions and how various departments and teams interlink and work together to successfully achieve the company and department goals and objectives
- Well-developed communication skills to be able to provide clear verbal and/or written communications
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
- And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
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