Client Experience Manager

Job Description

To develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met

Hello Future Client Experience Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Deliver internal and external customer service excellence through adherence to quality service standards
• Leverage customer analytics and insights to inform the business on decisions and that could negatively impact the customer experience or on profitable opportunities to improve the customer experience
• Prioritize initiatives (including campaigns), develops and leads customer experience frameworks that deliver financial benefit and a positive impact on the customer experience
• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
  
  

You Will Be An Ideal Candidate If You

• Minimum Qualification – Bachelor of Commerce, Honours degree preferably or related
• Experience - 4+ years’ experience in a similar environment
• In depth understanding of business strategies, operational strategies, and tactical planning
• Expert knowledge of Excel and Powerpoint
  
  

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate
  
  

We Can Be a Match If You Can

• Comply with governance in terms of legislative and audit requirements
• Manage own development to increase own competencies
• Think innovatively
• Build partner relationships
• Create and manage customer centric campaigns linked to multiple objectives
• Manage multiple initiatives and projects simultaneuosly
• Manage a high pressurized and fast moving work environmentAttention to detail
• Re-engineer the development, education and automation of processes to assist in the transfer of knowledge.
• Strategy implementationfor FNB, customers and partners.
• Drive resolution of monitoring the processes, and assist with reporting, stakeholder management, process enhancements and requirement grooming.
  
  

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#post

#fnb

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

04/06/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.