Customer Service Controller
RCL FOODS
Date: 2 days ago
City: Randfontein, Gauteng
Contract type: Full time
RCL FOODS is on the hunt for a Customer Service Controller who is brilliant at the basics to join the Groceries Division. The role will be based in Randfontein and will report to the Logistics Manager.
The successful incumbent will need to lead the Customer Experience (CX) Team (inclusive of order acceptance, stock allocation and exports execution). Co-ordinate operations with the distribution service providers, and supply chain teams in order to deliver customer service within the agreed budget. Be the first line of escalation for all distribution operations related and customer service queries and directly drive resolution of these.
The successful incumbent will need to lead the Customer Experience (CX) Team (inclusive of order acceptance, stock allocation and exports execution). Co-ordinate operations with the distribution service providers, and supply chain teams in order to deliver customer service within the agreed budget. Be the first line of escalation for all distribution operations related and customer service queries and directly drive resolution of these.
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