Patient Care Advisor

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Customer Management

Job Sub Function

Patient Education

Job Category

Professional

All Job Posting Locations:

Johannesburg, Gauteng, South Africa

Job Description

Johnson & Johnson Innovative Medicines is recruiting for a Patient Care Advisor, located in Midrand, Johannesburg.

The role is both challenging and rewarding, supporting patients and prescribers in managing complex reimbursement processes impacting treatment outcomes positively. The role is fundamental in navigating complex reimbursement processes, co-ordinating treatments and reminder services.

An exciting opportunity awaits you to become a vital member of our patient support team, dedicated to delivering high-quality support through our various patient support programs.

Key Responsibilities

• Manage the administrative processes associated with the reimbursement of biologic and other speciality medicines. Working closely with prescribing HCPs, their practice staff and patients, you will support them with the complex reimbursement processes of these medicines, enabling patients to receive their treatments promptly and efficiently.
• Facilitate the treatment scheduling process with prescribers, patients, speciality pharmacies, medical aids and treatment centres. This includes obtaining the authorisations for infusion treatments and facilitating the timely medication delivery.
• Manage the reminder service to support both HCPs and patients for the continuation of treatment.
• Serve as a key contact for patients and prescribers for ongoing support and query management.
• Stay abreast of funding changes, medical aid requirements, etc to engage in valuable discussions with HCPs, practices, and patients.
• Collaborate with the relevant Market Access manager regarding rebuttals, funder protocols and issues at funder level.
• Provide effective reporting to enhance patient support services and business decisions.
• Ensure accurate and timely updates of the patient management system and provide effective reporting to enhance patient support services and business decisions.
• Consistently demonstrate the behaviours and expectations defined in the J&J Leadership Imperatives: Live our Credo & Pursue Our Purpose, Connect, Share and Grow.
• Adhere to all relevant compliance regulations and completing necessary training.
  
  

We are looking for a proactive and organised individual who is committed to enhancing the patient experience. If you have strong communication skills and the ability to coordinate across various stakeholders, we encourage you to apply and be part of a team dedicated to delivering top-quality services.

Join us in making a meaningful difference in the lives of patients!

Qualifications

Education:

• Matric essential
• Relevant B degree would be an advantage
  
  

Experience And Skills

Required:

• Minimum of 3-5 year's customer experience in the pharmaceutical industry.
• Patient care & support experience.
  
  

Preferred

• Knowledge of the private healthcare system, administrators and medical schemes.
• Knowledge of the reimbursement of innovative medicines.
  
  

Computer skills

• MS office at an intermediate level would be a minimum requirement
  
  

Language skills

• Proficient in English
  
  

Competencies/Other Skills

• Drive for excellence.
• Strong administrative skills.
• Should have an organized and structured approach to tasks with an attention to detail.
• Strong interpersonal skills with the ability to work at multiple levels within the organisation.
• Ability to work proactively and independently.
• Ability to manage complexity and change management dynamics.
• Open minded, quick thinking with a strong personal ethical and value drive personality.
• Integrity
• Able to handle pressure.
• Interpersonal versatility.
• Excellent communication skills – verbal & written.
• Ability to be pro-active, and have problem solving skills.
• Self-motivated.
• Proficient in English.
  
  

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.]