Implementation Engineer

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

As an Implementation Engineer, you will be responsible for learning Impact’s technology and assist with proposing and implementing technical solutions for our clients. Working alongside the Onboarding and Technical Services teams, you will interact with clients (business and technology) answering questions about the integration process, best practices and Impact’s technology with the goal of getting clients live with their implementations in a timely manner.

What you'll do:

• Keep up-to-date with Impact’s technology and industry updates
• Design solutions & drive technical implementation of new and existing Impact clients
• Lead technical conversations to scope and propose best solution for clients’ business needs
• Produce technical integration documentation
• Work hand-in-hand with our Onboarding team to provide best customer experience for clients and help streamline onboarding
• Support Sales and Pre-sales teams as a product specialist and technical resource for complex deals and general knowledge sharing
• Troubleshoot client issues
• Additional duties as reasonably assigned by the Company.
  
  

What you have:

• Self-starter character with a focus on creating and/or refining processes
• 2-4 years working in a tech-focused role at a digital marketing or technology focused company
• Familiarity of affiliate and/or digital marketing industry preferred
• Voracious learner willing to be out of their comfort zone
• Natural curiosity leading to a deep understanding of the client’s challenges
• Passion for solving customer issues in a fast paced environment
• Phenomenal problem-solving & troubleshooting skills
• General top level understanding of HTML, javascript, SQL, API and File transfer protocol
• Ability to communicate complex technical information to a non-technical audience
• Excellent verbal & written communication in English
• Bachelor’s degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
• Proven performance in an Integration Support, Sales Engineering, Software
• Development or related discipline, preferably in an external customer-facing capacity
  
  

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements
• Technology stipend
• Primary Caregiver Leave
• Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
  
  

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.