QUALITY MEASUREMENT OFFICER

Job Summary:

To enhance organisational effectiveness through quality auditing and communicating results as well as analysing and enhancing processes and supporting the various QMS projects.

Key Responsibilities and Deliverables:

Audit Support and Oversight

• Liaise with Merchandisers/Field Marketers countrywide in order to obtain quality audit information

• Conduct audits with regards to compliance with respective to Quality Management Systems
• Ensure accuracy of auditing data
• Report on compliance and providing feedback and possible solutions to management
• Perform ad hoc projects as a result of needs identified through quality audits
• Identify improvements and more details to audit based on current audits

Analysis and Enhancement of Processes

• Maintain, implement and monitor effective and efficient measurement processes according to the business quality standards
• Analyse identified processes and investigate possible improvements (within defined parameters)

Project Support and Communication

• Support the function of ensuring that all stakeholders understand the purpose and the results of each project

• Communicate improvement implementation steps to relevant stakeholders

• Receive and respond to emails

• Take co-responsibility for ensuring all stakeholders understand the purpose and the results of quality audits and projects

• Regularly meet with manager regarding work schedules

Minimum Experience

• 2 - 3 years retail business experience, with previous quality audit issue management
• Exposure to quality audit issues
• Project administration experience is an advantage
• Code 08 driver’s licence

Minimum Qualifications

Relevant Degree or Diploma; NQF level 5

Knowledge, Skills & Abilities:

• Attention to Detail
• Technology management
• Communication skills (verbal & written)
• Report writing skills
• Computer literacy
• Administration skills
• Process management