Regional Credit Control Clerk
Motor Industry Bargaining Council
Date: 2 days ago
City: Bloemfontein, Orange Free State
Contract type: Full time
Duties and Responsibilities
- Manage allocated debtors book
- Conduct telephonic debt collection
- Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
- Reduce allocated debtors days through collections and account query resolution
- Handle full function Credit Control
- Assist with monthly returns documentation from employers and escalate to Returns Processors
- Carry out account reconciliation
- Visit and / or invite employers to a meeting in order to resolve accounts
- Create awareness and educate establishment staff – returns system, both manual and Online Returns
- Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
- Support Credit Control Regional function
- Follow up on settlement agreements and promise to pay
- Follow up and resolve queries timeously
- Offer superior client service to both internal and external clients
- Receive and bank payments received from clients daily
- Prepare hand over / referral documents and refer accounts to Inspectorate
- Attend to adhoc duties as assigned
Knowledge / Experience / Skills / Abilities
- Planning and organizing
- Strong account reconciliation experience
- Strong debt collections skills
- Above average verbal and written communication and listening skills
- Ability to withstand pressure
- Must at all times be diplomatic and assertive
- Ability to build strong effective relationships with employers, colleagues and management
- Good team player who achieves objectives as set out by the Regional Credit Controller
- Must be meticulous in carrying out tasks/instructions etc
- Good interpersonal, decision making and problem solving skills
- Good analytical skills with attention to detail
- Reporting writing skills
- Query resolution skills
- Great levels of honesty and integrity
- Strong persuasive skills.
- Strong conflict management skills
- Strong negotiation skills
Qualifications
- Matric (Standard 10)
- Tertiary Education (Certification) – Administrative / Financial related
- Recognized Finance / Credit Control / Debt Collection related qualification – Distinct advantage
- At least 2 years credit control knowledge and experience an advantage
- Computer literacy – Excel, Word & Email is essential
- Debt collecting experience is essential