Customer Service Agent

RESPONSIBILITIES:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Ensure that administrative duties are accurate and timely.
• Solve complex problems through teamwork and creativity.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Go the extra mile to engage customers.
• Upholding & living the Outworx values every day.

REQUIREMENTS:

• Grade 12 or equivalent NQF4 level qualification
• Information Analysis
• Conflict Resolution
• Problem Solving Skills
• Customer-Centric focus on Treating Customers Fairly
• Able to work day shift and night shift
• Able to work weekends & public holidays
• Exceptional listening and information seeking skills.
• Self-motivated, professional and able to maintain confidence and stability when under pressure.