Payment Crossrail Product Head

Job Description Responsible for providing the direction and managing the creative process of a small specialist team

• Work with the customer segment owners (consumers) to define the requirements for the FRB cross-rail product offering including alignment to customer journeys, experience and usability.
• Initiate competitor analysis to benchmark our product offering to what the broader market is offering.
• Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, customer segment owners, SME’s, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Develop a product strategy aligned to business strategy to ensure business growth and sustainability.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimise risk and deliver quality requirements specifications. Findings that arise as a result of internal or external audit and client management and risk.
• Manage designated product development projects from inception to final execution, including post implementation evaluation.
• Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth.

Additional Requirements Unified Customer Onboarding:

• Provide a single- entry point for customers to onboard across all services. Enable customers to selectively activate or deactivate services during onboarding.

Seamless Customer Experience:

• Ensure consistent and seamless user experience across all payment and collection channels bank and user
• Abstract backend complexity (e.g., rail types, payment layers) from the customer.

Market-Driven Strategy:

• Define the “what” based on customer needs, not internal capabilities.
• Conduct market research to understand customer expectations and pain points.

Ecosystem Expansion:

• Extend services beyond payments into adjacent ecosystems:
• Invoicing (presentment + payment)
• E-commerce platforms
• Online marketplaces

Cross-Domain Expertise

• Seek individuals who understand payments and collections across multiple rails.
• Require ability to collaborate across silos and translate customer needs into strategy.

Customer Experience Design

• Design unified payment experiences across different payment methods (e.g., card, eBucks, request-to-pay).
• Benchmark against best-in-class experiences (e.g., Apple Pay, Google Pay).

You will be an ideal candidate if you:

• Are a holder of a Bachelor of Commerce and an
• Have a minimum 5 years’ experience in the
• Have a minimum 2 years’ experience in managing cross functional teams
• Have experience in Project Management
• Have experience in payments processes and systems
• Have a strong operational understanding of systems and processes of payments including High Value
• Have an understanding of payments regulations
• Have an ability to understands, quantify and mitigate risk.
• Have a high standard of ethical behaviour
• Have an ability to implement strategic initiatives and manage projects
• Are outcome driven with a Strong business acumen and financial proficiency

Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 06/06/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.