Area Manager

Leadership and Performance Management

• Manage Trade and Performance of prime location, Timberland Branded retail outlets across Gauteng
• Actively lead the retail management team of individual sites in the strategic development of the site with its business objectives.
• Providing strong and focused leadership ensuring that the appropriate retail culture has the following features : Co-operative, responsive, results orientated ad highly competitive
• Build and manage a highly motivated and professional team who rise to the demands of a fast-paced challenging business environment whilst also ensuring the site meets financial, production and customer service and quality standards.
• Coach and develop junior managers to manage their respective teams.
• Set and actively communicate the retail standards across the business
  

  Sales Planning and Sales Measurement

• Collation of the Region POE.
• Be the custodian of industry best practice to enhance sell out.
• Display in-depth Commercial understanding ( inclusive of competitor activity ) with swot analysis per store report – monthly submission ( 1st week of every month)
• Manage field activity reports and submit viable field information to the buying and planning team to grow market share and enhance brand equity.
• Collation of the Visual checklist with pictures as a PowerPoint presentation ( stockroom included)– include suggestions and plans to improve VM standards aligned to stock densification standards( weekly submission).
• Recommend a promotional plan to drive sell out in your region.
• Actively manage the weekly sales planner – document the commitment per store manager and weekly review the sales percentage to target.
• Training sessions – conduct a minimum of 2 training sessions per week with documented minutes furnished to me.
• Furnish a Mid-month action plan to sales projection.
• Managing customer complaints – 24 turnaround time.
• Promote and support cross store / area networks to achieve consistency.
• Set targets to each direct report using the business model.
• Ensure that there is a clear set of action plans for each departmental target with clear resources and budgets to achieve
• Customer database built & maintained. ( customer experience is vital is this highly competitive fashion retail market)
• Store visit schedules developed & maintained.
• Daily / weekly / monthly planning.
• Market potential opportunities identified, prioritized, actioned & tracked.
• Daily objectives planned for and achieved.
• Together with Operations, manage Area Profitability.
  

  Sales Administration & Corporate Compliance

• Accountable for ensuring rigorous corporate compliance aligned to government and group standard.
• Ensure all administrative matters pertaining to store operations is in line with company expectation.
• Accountable for Risk Management within the business unit
• Respond to action internal audit findings and carry out instructions of Internal Risk officer.
• Head count management of sites.
• Reports completed and submitted timeously.
• Performance management of underperforming sectors
• Competence developed and skills transferred as part of Area development strategy
• Manage all ER and HR related processes
• Regularly facilitate 360 feedback across the area to determine area manager’s role fulfilment.
• Staff and store manager development
• Manage equipment functionality and effective communication with suppliers of said equipment.
• Effective communication with Landlords
• Resolve landlord, customer and regional office queries timeously
• Manage time and demands of individual sites especially with regard to time outside of business hours and seasonal demands.
• Nominated health and safety field committee member.
• Participate in quarterly health and safety meetings with Operations.
• Assist the DOL / OHS inspector during field audit visits.
• Manage the daily, weekly and monthly OHS trackers.
  

  Opportunity Assessment and Market place competitiveness

• Inventory management – stock, branch supplies and budgets of all 7 stores
• Analyze and interpret trends to facilitate planning.
• Market potential study collated and analyzed by sales area.
• Generate insights from analysis & action appropriately.
• Volume / Market Share / In-trade execution gaps identified & actioned.
• Competitor activity identified & reported.
• Customer needs ascertained & planned for.
• Customer relationship management.
• Third party relationships optimized.
• Corporate image maintained.
• Customer service surveys

QUALIFICATIONS/ EXPERIENCE

• The applicant must have +5 years’ experience in a retail environment management role.
• Excellent customer service skills.
• A commitment to service excellence and customer satisfaction.
• Good interpersonal, communication and numeracy skills required in leading and managing the retail location and team.
• Must have the ability to respond and adapt quickly to changing business needs and requirements. Must be detailed orientated with the ability to translate direction to lower level execution.
• Computer literate.
• Knowledge of retail computer systems.
• English excellent, bilingual is a big plus.