Short-Term Rental Controller M/F

The purpose of this position is to ensure achievement of new business objectives, sales targets and revenue growth generated through personal performance and the performance of the Parts team, best management practices are followed in all areas of responsibility regarding Parts sales procedures and actions, promoting a customer oriented service, to implement and uphold actions in line with company strategic vision, to maximize efficiency of the department and to operate the department profitably according to set targets.

With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.
The Group partners with leading international brands and covers the entire value chain - imports, production and distribution- in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.
We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.

With Africa For Africa


More information: www.cfaogroup.com

* Ensuring that STR achieves the predetermined targets / budget
* Overall responsibility to ensure quality of customer interaction and service (drive customer service excellence, ensure good communication with customer, developing and fostering partnerships with and tailor-made solutions for clients; evaluation of own development needs and ensuring lack of knowledge / skills are addressed)
* Telesales and maintenance of records / quotes register/ prospects
* Weekly and monthly reporting of stock count and utilisation
* Prepare and complete refinance and defleet documentation
* Full responsibility to reserve, arrange delivery and collection of and manage overall control of short-term fleet units; responsible to schedule, plan and allocate trips daily; responsible for all invoicing pertaining to transport
* Full responsibility to ensure all documentation for the delivery of a forklift is accurate, complete and properly authorised (e.g., credit applications, signed contracts from clients, terms and conditions, customer orders etc.)
* Invoicing of daily, weekly and monthly rental including excess hours
* Liaise with debtors regarding accounts for new and existing customers
* Ensure machines at customer have valid load test certificates
* Responsible for communication with workshop re. preparation of machines prior to delivery (Load test, Service, attachments, chargers etc)
* Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers; foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
* General assistance to manager as and when required
Knowledge requirements:
* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Knowledge of quality control processes, costs, and other techniques for maximizing the effective storage and distribution of products (equipment and parts)
* Knowledge of the English language as business communications medium - spelling, grammar, rules of composition, language structure, etc.
Competence requirements:
* Skills:
* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* Judgement and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
* Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
* Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
* Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
* Negotiation - Bringing others together and trying to reconcile differences.
* Mathematics - Using mathematics to solve problems.
* Time Management - Managing one's own time and the time of others.
* Abilities:
* Ability to influence, convince or impress others in a way that results in acceptance, agreement, or behaviour change; ability to negotiate on a win-win basis in a spirit of cooperation and partnership; ability to enthuse others and facilitate successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work, and arousing a strong desire to succeed among team members
* Ability to organize and schedule events, activities, and resources; ability to set up and monitor timescales and plans
* Awareness of goals and standards - ability to follow through to ensure that quality and productivity standards are met
* Ability to create new and imaginative approaches to work-related issues - ability to identify fresh approaches and shows a willingness to question traditional assumptions; ability to develop and implement operational innovation
* Ability to interact with others in a sensitive and effective way - respects and works well with others
* Ability to grasp and interpret goals and vision and to communicate it / implement strategies effectively with evident improvement
* Ability to use initiative; proactive and self-starting; seizes opportunities and acts upon them; originates action and actively influences events
* Ability to successfully adapt to changing environment, demands and conditions
* Ability to maintain effective work behaviour in the face of setbacks or pressure - remains calm, stable and in control of emotions and actions
* Ability and willingness to make firm and speedy decisions and commit to definite courses of action
* Ability to work hard towards goals, ability to show enthusiasm and career commitment
* Ability to take responsibility for own development; actively pursues learning and career development opportunities seeks out and acts upon feedback on own performance
* Ability to tell when something is wrong or is likely to go wrong, recognizing potential problems.
* Ability to communicate information and ideas in writing so others will understand.
* Ability to apply general rules to specific problems to produce answers that make sense.
* Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
* Strong analytical ability, strong attention to detail
* Must be of sober habits, have high energy levels and general good health

* Experience in fleet management
* Maintain and updating information on database