Service Delivery Officer

Role

The main purpose of this role is to ensure that all releases received are processed as per company procedure.

Responsibilities:

• Ensure that all releases received via MYCS processed
• Standard procedures to be completed for all import and export releases
• Delivery order to be produced from LARA
• Navis to be completed for all import releases
• Ensure all release documents have the correct documentation attached
• Ensure that no export bills are released without payment and correct documentation
• All release documents must be approved by the cashier who will update the payment field in LARA
• Ensure filing is up to date, up to 3 months kept on site balance with Metrofile
• Ensure all acquittals are processed within 30 days of vessel completion
• Collect original OBLS and collaborate with Durban’s centralized customer service team in case of any action required from them – i.e. telex release, switch bills etc.
• Functionality reports to Centralized Service Delivery Supervisor (Imports)
• Arrange overstay for uncleared units to nominated depot within free terminal storage period
• Compile weekly OPEX + overstay reports for management reporting

Skills and Qualifications:

• Grade 12 qualification
• +2 years shipping line experience
• Diploma / Degree - with shipping maritime focus will be an added advantage
• Intermediate to advanced computer skills (Microsoft Office)
• Good communication skills

[email protected]