Technical Onboarding & Implementation Coordinator Clone

Job Title: Remote Implementation Coordinator

Position: Implementation Coordinator

Working Hours: Monday to Friday, 9 am to 6 pm EST - Non-Negotiable

Benefits: 5 days of Paid Time Off per year

Salary Range: $1800/month

Holiday: Aligned with company holidays

Job Summary

We are seeking a highly skilled and technically inclined Implementation Coordinator to join our team. Our company is at the forefront of leveraging AI-powered technology to transform and enhance customer workflows, driving efficiency and accuracy. This role has evolved, requiring more technical expertise and the ability to work closely with the Implementation Manager to alleviate their workload. The ideal candidate is proactive, detail-oriented, and able to quickly grasp complex technical concepts to facilitate smooth customer experiences. This position requires strong communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Serve as a primary point of contact for customer implementations, ensuring smooth onboarding and technical setup.
• Participate in scoping calls with customers to understand technical requirements.
• Act as a liaison between engineering teams and customers, troubleshooting data-related issues.
• Quickly understand and explain technical components of AI-driven solutions to non-technical users.
• Assist in refining and improving onboarding processes for efficiency and effectiveness.
• Work closely with Implementation Manager, providing support as a technical liaison.
• Interface between customers and internal teams to resolve technical challenges efficiently.
• Grasp complex explanations quickly and apply solutions to move projects forward.
• Ensure alignment on implementation timelines and deliverables with stakeholders.
• Provide proactive support to customers, addressing concerns and escalating technical challenges as needed.
  
  

Qualifications

• Strong technical aptitude with the ability to learn and apply new concepts quickly.
• Excellent written and verbal English communication skills.
• Experience in a customer-facing technical role (e.g., Technical Account Manager, Implementation Specialist, or similar).
• Ability to work independently, prioritize tasks effectively, and adapt to a fast-paced environment.
• Strong problem-solving skills and a proactive approach to challenges.
• Previous experience working remotely and collaborating across teams.
• Ability to shadow Implementation Manager closely and integrate seamlessly into their workflow.
  
  

Hiring Process Refinement

• Video introduction remains crucial to assess English fluency and communication style.
• Written sample (e.g., cover letter or mock customer email) to evaluate clarity and conciseness.
• No specific technical assessment required; focus on interviews to gauge technical aptitude.
• Emphasis on finding candidates who can match fast-paced work style.
  
  

Budget and Location Considerations:

• Budget: $1,800/month
• Location: Remote (Philippines or SA)
• Technical Requirements: Stable internet connection and availability during required work hours.
• Open to candidates from the Philippines or South Africa, prioritizing:
• Strong internet connection.
• Availability during required work hours.
• Ability to shadow HOD closely.
  

If you are a motivated and tech-savvy professional looking to make an impact in the AI-driven technology space, we encourage you to apply.