Temporary Retentions Consultant

Optimi Holdings (Pty) Ltd


Date: 3 weeks ago
City: Centurion, Gauteng
Contract type: Full time
Optimi is looking for a motivated and adaptable Retentions Consultant to join our fast-paced Sales division on a temporary basis. The ideal candidate must have strong sales and retention skills, thrive in a high-pressure
environment, and be passionate about customer engagement and service excellence.

REQUIREMENTS

  • Grade 12
  • Sales/Marketing qualification (advantageous)
  • Minimum 3 years in a sales-related role
  • Proficient in MS Office
  • Fluent in English (written and verbal)
  • Fluent in Afrikaans (advantageous)

DUTIES

  • Lead retention campaigns and upsell efforts.
  • Professionally manage cancellation requests.
  • Build lasting client relationships to enhance loyalty.
  • Promote additional services and products to existing clients.
  • Convert leads efficiently and meet monthly sales targets.
  • Conduct outbound campaigns (fin awaiting, DebiCheck, etc.).
  • Follow sales scripts and maintain quality standards.
  • Assist walk-in clients and attend sales events (e.g., expos).
  • Manage all call-related tasks efficiently.
  • Prioritise and handle work items effectively.
  • Maintain adherence to sales schedules.
  • Submit accurate reports on sales performance.
  • Share insights and suggestions for process improvements.
  • Update CRM/sales tools regularly.
  • Support colleagues when needed.
  • Complete any other tasks or training as assigned.

This position is based in Centurion.
Should you not receive a call from us within 14 days, please consider your application unsuccessful
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