Restaurant Manager

Job Advert Summary

At QWABI Game Reserve, we believe that dining is more than just a meal—it’s an experience. As a Restaurant Manager, you’ll take charge of daily operations to deliver service excellence, grow a high-performing team, and ensure guests leave with unforgettable memories. If you’re a passionate hospitality leader who thrives in a dynamic environment, we want you on our team.

Minimum Requirements

• A motivated, hands-on leader with a guest-first mindset
• Experienced in fast-paced hospitality environments (2–3 years in a supervisory role)
• Holds a diploma in Hotel Management or Certificate in Restaurant Operations
• Excellent communicator, problem solver, and team builder
• Knowledgeable in service standards, team development, and cost control

Duties and Responsibilities

Create Memorable Guest Experiences

• Oversee daily restaurant operations, ensuring every service runs smoothly
• Uphold the highest standards of guest satisfaction
• Proactively handle guest feedback and resolve issues with grace
• Ensure impeccable cleanliness, food presentation, and readiness at all times

Lead & Inspire Your Team

• Supervise and support a team of servers and supervisors
• Ensure staff meet grooming and professionalism standards
• Deliver regular training on service, sales, and safety practices
• Foster a respectful, team-oriented, and motivating work culture

Drive Revenue & Performance

• Implement strategies to boost guest counts and average spend
• Train staff in upselling and guest engagement techniques
• Manage labour costs and productivity through smart scheduling
• Monitor financial performance and work toward profitability goals

Ensure Safety & Compliance

• Enforce company health, hygiene, and safety policies
• Maintain a safe, clean, and compliant workplace
• Quickly address any safety risks or operational concerns

Report & Collaborate

• Prepare reports to support data-driven decision-making
• Keep F&B Manager informed of important developments
• Complete other strategic tasks as assigned