Store Manager (External Applications Only)

Cashbuild


Date: 1 day ago
City: Tzaneen, Limpopo
Contract type: Full time
Description

About the job Store Manager (External Applications Only)

Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.

Requirements

  • Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
  • Must have well developed business acumen
  • Must be able to work under pressure
  • Must be computer literate (Basic computer literacy)
  • Must have strong leadership skills
  • Must have strong administrative skills
  • Own transport is preferable with valid drivers licence
  • Must have own cell phone
  • Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
  • Must have strong Human Resources Management skills
  • Attention to detail

Key Performance Area

Strategic Management

  • Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives

Grow and Protect Market Share

  • Grow transactions, sales and market share in store as defined in the budget
  • Achieve sales budgets and growth objectives
  • Manage and promote the customer loyalty programmes and 3rd party credit
  • Develop action plans to protect the markets where competitors are entering the markets.
  • Ensure Store Business plans are implemented and updated when required

Customer Service

  • Manage the implementation and monitoring of the Customer Service strategy in the store
  • Ensure an effective Delivery Service is maintained within the store as per company policy
  • Grow and maintain VIC and charge card client base
  • Recommend Range improvements to suite the market

Asset Control

  • Manage and control shrinkage within the Store as per policy
  • Protect Assets (Cash, Stock and Fixed)
  • Managing Debtors within the Store
  • Analyze security requirements and recommend changes in the Store.
  • Ensure physical security measures in the store are implemented and maintained.

Business Trade Licenses (Countries)

  • Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

Human Resource Management

  • Manage manpower requirements in line with the Company and Division strategy
  • Ensure Succession Planning & Career pathing is in place within the store
  • Ensure open communication / relations with the Store Employee Forum and staff.
  • Ensure training & Development is in place for the store.
  • Manage Employee Relations within the store

Maintaining Store Standards

  • Conduct daily floor walks
  • Ensure implementation of agreed Action Plans (PIP’s) where necessary
  • Monitor adherence of Company standard compliance in the Store
  • Ensure maintenance of housekeeping standards
  • Ensure merchandising policies and standards are adhered to
  • Ensure ready for business is implemented within the stores
  • Ensure lighting, store and racking is maintained in good condition

Stock Management

  • Ensure stock is ordered and received as per policy
  • Ensure that damage stock is cleared as per policy
  • Implement Obsolete / deranged stock action plans as per policy
  • Manage the slow moving stock as per policy
  • Implement excess stock action plans as per policy

Store Safety (OHSA) Standards

  • Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
  • Ensure all required checklists are completed
  • Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
  • Investigate, report and manage OHSA Incidents

Expense management

  • Manage the Store to the Financial Model and benchmarks
  • Maintenance of expenses in line with budget within the store

Insurance Claims Administration

  • Report all incidents to the relevant insurer.
  • Liaison with relevant insurer on the claim particulars and validity of the claim
  • Submission of documentation to the relevant insurer.

Management of CB Way

  • Implement and maintain controls and disciplines as per the CB Way

Competencies

Leadership

  • Is enthusiastic, knows how to inspire others, connects people.
  • Takes the lead.
  • Inspires others.
  • Takes responsibility.
  • Gives employees their own responsibilities.
  • Stimulates and uses input from others.

Planning

  • Shows appreciation for good performance.
  • Result-oriented
    • Being focused on achieving objectives and results, persevering in the face of adversity.
    • Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere.
    • Makes an effort to achieve objectives.
    • Has a clear goal in mind.
    • Looks for a solution when achieving the objective becomes threatened.
    • Finishes the job in time.
    • Systematically organising activities and setting time frames, setting priorities.
    • Ensures that the necessary means to perform the job are available on time.
    • Puts matters in an efficient order when planning.
    • Makes the plan understandable for everyone involved.
    • Makes, and maintains a realistic plan.
    • Sets priorities.
Delegating

  • Delegating work in an understandable, structured and verifiable manner.
  • When delegating, provides enough space and responsibility to be able to perform the task.

Accuracy Client focus Personal development

    • Delegates enough work to complete his/her own tasks.
    • When delegating, he/she clarifies what results are required at what time.
    • When delegating, he/she indicates to the employee why he/she in particular is asked this question.
    • Regularly checks the progress of delegated work
    • Performing under pressure
      • Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
      • delivers good results under pressure.
      • persists when faced with setbacks.
      • continues to do the right thing under pressure, without making mistakes.
      • maintains an even performance under pressure.
    • Market orientation
      • Demonstrate being well informed about developments in the market.
      • Actively seeks market information.
      • Thinks of solutions to internal problems from the viewpoint of the organisation's market position.
      • Informs him/herself about the offers and activities of competitors.
      • Looks for opportunities that allow the organisation to benefit from market trends.
    • Integrity
      • Complying with generally accepted standards in activities related to the position.
      • keeps promises.
      • creates realistic expectations.
      • is sincere.
      • handles sensitive information carefully.
      • shows awareness of values, indicates when boundaries are crossed.
      • Effectively handling detailed information and being consistently attentive to details.
      • Works in an orderly fashion.
      • Ensures that matters are handled in an orderly and accurate manner from start to finish.
      • Prevents mistakes.
      • Invests energy in checking his/her work for mistakes.
      • Identifying and actively responding to clients' wishes and needs.
      • Deals with clients in a friendly manner.
      • Shows involvement in the client's problem.
      • Makes clients feel welcome.
      • Approaches the client's question with a can-do mentality
      • Being aware of one's own strengths and weaknesses: consciously working on personal development.
      • Is focused on self-broadening and/or gaining more in-depth knowledge.
      • Follows relevant training programmes and/or looks for opportunities to gain experience.
      • Seeks and uses opportunities for personal development.
      • Asks for feedback in order to learn
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