Concierge – Ultra-Luxury Apartments – Cape Town

As the face of the brand, the Concierge plays a vital role in ensuring seamless guest stays and smooth property operations. You will manage guest communications, oversee check-ins and check-outs, coordinate housekeeping and maintenance, and provide an exceptional level of service that reflects our commitment to luxury.

Key Responsibilities:
Guest Management:
Manage Airbnb and direct booking enquiries

Support guest vetting and onboarding

Welcome guests, manage check-ins, and assist with check-outs

Respond to guest queries and resolve issues effectively

Enforce property rules and assist in remedial action if needed

Property Oversight:
Coordinate linen and housekeeping teams

Conduct pre-arrival quality checks and troubleshoot technical issues

Monitor and report on stock levels, breakages, and missing items

Perform routine inspections and coordinate repairs/maintenance

Admin Support:
Organise housekeeping transport (e.g. Uber bookings)

Keep accurate records of guest interactions, maintenance, and expenses

Previous experience in a luxury 5-star hotel/guest house environment

Exceptional verbal and written communication

High-level customer service and attention to detail

Confident with multitasking and working independently

Skilled in Microsoft Office and property management software

Strong problem-solving and conflict resolution skills

Estate agent accreditation is advantageous

Between 3 - 5 Years