Technical Specialist - Modern Workplace

About Us:

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Role Overview

The key deliverables of a Technical Specialist are to provide technical support for the relevant virtual team’s technology focus. This can include day to day tickets; change requests or projects depending on the requirements of any of our customers. The engineer must possess excellent verbal communication skills as well as exceptional analytical and technical skills and continually look to improve on this. In addition, they need to collaborate with the entire operations team with positive communication and sharing of knowledge and information.

Knowledge, Skills and Experience

• Proven technology industry experience providing support at a 3rd Line Level
• Excellent written and verbal communication and interpersonal skills
• Use initiative and creativity to solve more challenging issues Experience supporting:
• Microsoft Intune
• Microsoft SCCM
• Microsoft Azure Active Directory
• Microsoft SharePoint \ One Drive
• Microsoft Teams

· Microsoft Power Platforms · Microsoft EOL \ EOP

• Windows 10 \ 11
• Imaging and patching
• Mobile Devices Android and iOS
• Microsoft 365
• Office 365

Responsibilities

As a Technical Specialist you will be required to provide technical support to end users. This can include incidents; problems; requests or change control depending on the requirements of any of our customers. You will need to collaborate with the entire operations team with positive communication and sharing of knowledge and information. Excellent verbal and written communication skills as well as good analytical and technical skills are essential within this role.

Click here for the list of benefits this role attracts. This is a remote-first hybrid role. See here for details about our Advania hybrid workstyle. #LI-Hybrid

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

You're an integral part of our team. Thrive in managing and enhancing portfolios of Mid-Market clients. Not only are you able to contribute to achieving our targets, but you also play a pivotal role in transforming the way we operate to maximize efficiency.