IT Operations Manager - Major Incident and Problem

Job Description Hello Future IT Operations Manager - Major Incident and Problem

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change Overview of the role:

• To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management, architecture and strategy
• The IT Operations Manager is responsible for overall IT operations strategy implementation, delivery and problem-resolution
• The IT Operations Manager manages service level agreements, application support, desktop support and lifecycles, systems logical access security as well as team capability and business resources

You will be responsible for:

• Drive business profitability in the context of cost management through Information technology solutions
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Influence, encourage and manage the cost-effective use of systems and facilities
• Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Operationally manage, monitor, alert and escalate for a number of diverse platforms which include Mid-range, Personal Computers, Networks, Helpdesk and Enterprise Management
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Ensure all the required hardware and software contracts and SLA are up to date and all metrics are met
• Production environment Support and Automation, for their respective support teams (Technical and Development)
• Support all incidence and problem management when necessary
• Manage own development to increase own competencies
• Facilitate the conversion of knowledge management and ideas into new or improved processes and services
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

What you will need:

• 5+ years experience in a similar role

We can be a match if you can:

• Strong communication, decision making and interpersonal skills.
• Good stakeholder engagement and managemement
• Able to work under pressure
• Very good technical skills on the application above

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

#Post #FNB #LI-NN2 Are you interested to take the step? We look forward to engaging with you further. Apply now! Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 05/06/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.