After sales/ Service Advisor Consultant

Job Description

• Assist customers with post-purchase inquiries
• Resolving issues and complains promptly and professionally.
• Coordinate effectively with other departments to ensure customer satisfaction.
• Track and report on after sales performance metrics.
• Contribute to team effort by accomplishing related results as needed.

Required Skills and Qualifications:

• Matric
• Diploma in Sales or Diploma in an Engineering related technical field
• One or more years’ experience in aftersales and or customer service in automotive industry.

Skills Required:

• Excellent problem-solving skills to quickly analyse problems, identify the root cause, and provide appropriate solutions to clients' issues.
• Have a basic technical understanding of the company's products and services to provide appropriate solutions to clients' problems.
• Knowledge of aftersales process and procedures, including product warranties, repair and maintenance procedures, return and exchange policies.

Strong Computer Skills:

• Proficiency in Microsoft Office applications (such as Excel, Word, outlook and PowerPoint.