Fundraising Campaigns Agent

Location: Johannesburg – Sandringham Position Type: Fixed term

Purpose of the Job

To make outbound calls to donors with the aim of promoting campaigns in order to generate donations.

Role and Responsibilities

• Making outbound calls for campaigns to elicit donations

• Calling for new/increased debit orders

• Updating database details

• Assisting with appeals

• Calling Donors on a daily basis

• Capturing key customer data

• Providing customers with correct and relevant information

• Responding to customer inquiries and answer courteously inbound calls

• Generate customer interest in the services or products offered

• Provide personalized customer service by responding to the needs of the customers

• Ensure feedback from the customer to further improve the customer services

• Manage emails and correspondence with donors

• Reporting problems to manager

Qualifications and Education Requirements

• Matric

• Good knowledge of Jewish culture and customs

• Previous sales and/or call centre experience would be advantageous

Preferred Skills

• Excellent telephone manner

• Excellent MS Office skills

• Must be friendly

• Must work well in a team environment

• Must be willing to work overtime from time to time

• Sales driven individual

• Ability to work under pressure

• Customer service driven

• Professionalism

• Ability to multi-task

• Organisation and planning