Relief Travel Specialist – Luxury Travel Company – Sandton, Johannesburg

The Relief Travel Specialist plays a critical support role across the business, temporarily managing consultants’ desks during leave periods, handling educational bookings, chasing provisional bookings, and assisting with brochure quotes and dead leads. You will work closely with the sales team, agents, and suppliers to design and deliver exceptional travel experiences for discerning guests. The role includes rotational emergency duty and early/late shift patterns.

Key Responsibilities:
Take over active consultant desks during leave or educational trips

Manage requotes, proposals, and booking follow-ups

Assist with brochure quotes and peak-period booking input

Create and manage hosted and agent educational bookings

Support implementation and testing of systems and procedures

Proactively follow up on dead leads during quiet periods

Deliver exceptional, high-touch itinerary planning and guest service

Communicate effectively with agents, suppliers, and colleagues

Participate in emergency duty (on a rotational basis)

Adhere to early and late shift working hours (weekly rotation)

Minimum 3–5 years’ inbound tour consulting experience

In-depth knowledge of Southern and East African destinations

Strong computer skills: Tourplan (advantageous), MS Office, WETU

Solid understanding of travel industry terms, products, and channels

Passion for outstanding guest service and conservation values

Calm, professional, and self-motivated

Strong communication, interpersonal, and problem-solving skills

Collaborative, curious, and solutions-oriented mindset

Ability to meet deadlines, stay organised, and support team success

Between 3 - 5 Years