Surveillance Shift Manager - National Command Centre

DESCRIPTION

The Surveillance control room utilizes an escalation protocol whereby Surveillance Control Room Officers escalate their findings into a situational control room. The Surveillance Escalation Officer then handles this escalation operationally and enters feedback into the system.

QUALIFICATIONS AND ATTRIBUTES

• Compulsory:
• • Surveillance (CCTV/LPR) industry specific knowledge.
  • • Surveillance monitoring fundamentals
    • Operational structures and the responsibilities
    • Surveillance monitoring platforms and methodology
  • PC Literate
  • Grade 12
  • PSIRA Grade “B” (Pending Psira B grade)
  • No criminal records
  • Minimum of 3 years Monitoring Centre experience in a similar position
  • Must be able to work independently and be self-motivated.
  • Must be able to work as part of a team and manage people.
  • Must have a strong sense for attention-to-detail.
  • Well-articulated with excellent writing skills
  • Reporting Skills
  • Need to be proactive and be able to handle pressure situations
  • Have a higher sense of accountability
  • Knowledge of all monitoring platforms used by FADT which include: DeepAlert, Hikvision, Dahua (DSS), Vumacam (Proof 360, Milestone, Proof Search, LPR and Isentry), and Syntel.
  • Good Working relationship with peers

JOB DESCRIPTION

Job Title: National Command Centre Shift Manager

Department: National Command Centre – Surveillance

Division: Fidelity

Responsible To: National Command Centre – Black Screen Monitoring Manager

Responsible For: Training & Development within Gauteng, management investigations, compiling statistics for Deep Alert & Vumacam working with excessive alerts.

Scope and Main Purpose of Job:

• Design, develop and implement training and development programmes within the company including any training academy, development program, performance team programs and various other training and development initiatives.
• Training and Development for all monitoring systems.

• Analyzing stats reports which is obtained from the alerting systems
  • Syntell – LPR
  • Vumacam – LPR/Unusual Behaviour
• Proof 360
• Milestone
• Proof Search
• Aura (Safe City)
  • DSS (Dahua Alerts)
  • Deep Alert
  • Find U
  • Listener
  • Videofied
  • ATVV
• Overseeing the Excessive alerting and non-active alerting sites:

• Analyzing Excessive reports and identify the follow:
  • High Alerting profiles
  • High alerts cameras
  • Non-active sites
  • To identify the reason for the high alerting and non-active alerting sites.
  • Amending and developing the profiles to work functionally.
• In person training with Surveillance controllers, which involves monitoring and reviewing the progress of the training and development and reporting back to management.
• Investigate live CCTV footage around the site to gather as much information for the operational teams and communicate information to them.
• 
  Duties: Below duties are not exhaustive and additional duties may be added as required.
  • Report for duty at least 10 minutes before shift.
  • Hold tool - box talk with team before shift commences.
  • Ensure a proper handover is done with the off going shift.
  • Be responsible for HR related issues on shift.
  • Ensure Surveillance Control Room Officers take approved breaks, and only two people at a time to leave Surveillance Control Room.
  • Ensure staff do not tamper with any surveillance equipment.
  • Continuously carry out on the job training where required to develop skills.
  • Ensure no unauthorized access are allowed into the Surveillance Control Room.
  • All work carried out in the Surveillance Control Room is confidential and will not be shared with any individual outside of the Surveillance Control Room.
  • Provide strategic approach to training, development and assessment of skills and knowledge needed to develop, grow, and retain talent within the organization.
  • Monitor and review the progress of trainees through questionnaires and discussion with management.

We reserve the right not to make an appointment to any advertised position. Whilst

preference is always given to existing employees and the choice made is purely on merit,

Historically Disadvantaged Candidates and Black Female Candidates are encouraged and

supported in the FSG team. Whilst black female candidates will be given priority as per

our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on

continuous development of our human capital as the key resource to our success in the

markets in which we participate. Should you not be contacted regarding this position within 10 working days from the

closing date, please regard your application as unsuccessful.