Desktop Vehicle Assessor

PURPOSE OF THE ROLE

• The purpose of this position is to determine the quantum and merit of segmented motor claims by performing motor vehicle assessments.

DUTIES

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
• Generate claims report
• Determine market value of vehicle for settlement.
• Make notes on systems, process claims and upload documents.
• Responsible to sign off additionals
• Handle complaints, queries and interaction with internal and external stakeholders.

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• 4 years’ experience in motor assessing / estimating
• Technical skills

KNOWLEDGE AND SKILLS

• Negotiation and conflict handling skills
• Good communication skills (verbal and written)
• Time management
• Analytical Thinking
• Customer Service Orientation
• Abuntex / Smart quote will be advantages