Manager: Security Services

Role Purpose:

The Cyber Security Operations Lead role will oversee and coordinate the activities of Cyber Security personnel and implement security assessment and incident response protocols. Candidates will coach personnel on technical issues and verify that they follow Liquid Intelligent Technologies (LIT) policies to ensure all services are functioning optimally. They must establish and maintain metrics that help provide a high level of productivity, supportability, and operational readiness while also participating in project planning activities such as infrastructure enhancements and change management controls.
The role is multi-faceted, from managing and monitoring these security technologies at customers as part of day-to-day security operations, but also act as managerial SPOC with customers.

Role Description

• Take a supportive role in projects, managing less experienced engineers to ensure a successful outcome to the project.
• Provide technical support on networking security products for lower tier engineers at customers and in LIT.
• Provide architectural diagrams and concepts to meet company solution requirements.
• Implement, upgrade and maintain products in the network security stack.
• Develop standard operating procedures and guides for junior resources to refer to in future engagements.
• Stays abreast with latest cyber security product developments and bring new technology solutions to the table in order to meet customer requirements more effectively.
• Act as Managerial resource for service degradation and outages.
• Create meaningful reporting to allow management to make informed decisions around risk reduction and future investment.
• Be confident in providing a managed security service across a range of cyber security products such as: AV, EDR, Firewalls, VPN’s, IDS/IPS, NAC and network analytics platforms.
• Ensure that tickets on the incident management system are closed out timeously and aligned to SLA’s where applicable.
• Ensure that there is a development plan in place for the SecOps team in terms of training and development.
• Manage and support tasks assigned to SecOps team members and ensure effective and timeous delivery.

• Management and monitoring of the mentioned solutions.
• Optimization of configuration of the mentioned solutions.
• Policy enablement and amendments where applicable.
• Assurance reporting and alert response where applicable.
• Assist with incident response and remediation when so required.
• Raise and / or Escalate concerns.

Qualifications Required:

• Matric is mandatory and a degree or diploma will have preference.
• At least one cyber security related qualification required with preference given to Cisco and FortiGate firewall technologies.

Experience Required:

The role requires that the individual has at least 3-5 years’ experience in this field of cyber security expertise with emphasis on network security operations. Priority will be given to candidates with Cisco and Fortinet experience. Actual experience and specific client references regarding the above-mentioned areas of specialization is mandatory.

• Proven track record of effectively delivering MSS for the stated security solutions at customers.
• Two years’ experience in large scale Security operations using cyber security products.
• Two years’ experience on two or more of the following firewall vendors: Cisco, Fortinet, Checkpoint.
• Two years’ experience on one or more of the following vendors: Netskope, Symantec AV, McAfee AV, Microsoft Defender.
• Evidence of capability to optimize the stated security solution deployments at customers.
• Ability to work independently and as part of teams.
• Experience in responding to day-to-day cloud and data requests at customers will be key to our decision.
• Record of relationship building, proven by provided client references.

Skills And Knowledge Required:

• Knowledge of overall ICT solutions, in particular cloud and data security architectures
• Skilled at managing and resolving issues related to the technologies and working with operational security teams
• Skilled at working with both ICT and security teams
• Being able to demonstrate technical capability and convey this knowledge
• Being able to create customer enthusiasm, articulating the technical scenario where needed
• Deliver thought leadership
• Analytical skills
• Interpersonal skills
• Strong verbal, written and communication skills
• Persuasive
• Relationship building and management
• Internal and external stakeholder management
• Pro-active and innovative
• Attention to detail
• Work under pressure
• Organized
• Eager and willingness to learn
• Self-motivated
• Disciplined
• Innovative
• Results driven