IT Intern

Role Summary

The IT Intern will work under the guidance of Service Desk Engineers and other senior IT professionals, providing first-level support to end-users, manage help desk queries, troubleshoot technical issues, and ensure optimal system performance.

Qualifications

• Minimum: Grade 12 or equivalent NQF level 4
• Advantageous: Degree or Diploma in Information Technology, Computer Science, or a related field.
  
  

Experience

• No experience required.
• Prior experience in a technical support role would be advantageous.
  
  

Skills & Knowledge

• Awareness of company policies and procedures.
• Understand business ethics and values.
• Understand company structure and reporting lines.
• Understand business processes and procedures.
• Good communication skills, both written and verbal (English).
  
  

Responsibilities

Operational:

• Assist with troubleshooting and resolving hardware and software issues for end-users via phone, email, or in-person.
• Provide technical support and guidance to users regarding computer systems, software applications, and network connectivity.
• Help deploy and configure desktops, laptops, printers, and other IT equipment as needed.
• Collaborate with team members to prioritise and escalate support tickets according to established procedures.
• Document support activities, resolutions, and procedures to maintain an accurate knowledge base.
• Assist with user account management tasks such as account creation, password resets, and access permissions.
• Participate in IT projects and initiatives under the guidance of senior team members.
• Contribute to the improvement of IT processes and workflows by providing feedback and suggestions based on firsthand experiences.
  
  

COMPETENCIES

• Examining Information: Analyses and processes information very effectively when solving problems. Very curios and good at asking probing questions.
• Interpreting Data: Very effective in applying technology and working with numerical data when evaluating problems. Relies heavily on facts and hard, objective data when evaluating problems.
• Adopting Practical Approaches: Enjoy and are good with practical work and tasks. Prefers to learn by doing and very like to apply common sense.
• Developing Expertise: Motivated by and actively seek opportunities for learning new things. Enjoys reading and learns through reading. Is learning oriented and quick in acquiring new knowledge and skills.
• Interacting with People: Very lively, talkative and projects enthusiasm. Is focused on interacting and networking with people.
• Following Procedures: Extremely rule following, procedural and risk averse.
• Upholding Standards: Uphold the highest standards and honour agreed commitments. Is discreet and maintains confidentiality.
• Pursuing Goals: Very ambitious and want to be successful. Achieves outstanding results, very persevering and will keep going no matter what.
• Meeting Timescales: Conscientious about meeting deadlines, highly punctual and high unlikely to leave things unfinished.
• Checking Things: Very thorough and even perfectionistic, ensures that things are done properly, delivering high quality work with great attention to detail.
  
  

Job Category: Information Technology

Job Type: Internship

Job Location: Johannesburg